Research Admin Coordinator- Mary Crowley

Overview Texas Oncology is looking for a Research Admin Coordinator to join our team. This position will support the Mary Crowley location in Dallas. The role is full‑time, with typical hours Monday‑Friday from 7 am to 6 pm. Benefits The position offers a competitive benefits package that includes medical, dental, vision, life insurance, short‑term and long‑term disability coverage, a generous paid time off program, a 401(k) plan with company match, a wellness program, tuition reimbursement, an employee assistance program, and discounts on selected retailers. Responsibilities Interacts with Research Sponsors, site personnel, IRBs, and other research entities regarding regulatory and study‑related issues. Coordinates administrative support for the Research Office including switchboard, mailroom, and payroll processing. Coordinates facilities needs for the office including furniture, fixtures, equipment, communication systems, and space planning. Maintains inventories of office supplies including stationery and forms. Ensures maintenance of office equipment and troubleshoots problems with vendors as needed. Answers telephones, takes accurate messages, and screens and directs calls in a professional manner. Coordinates and schedules meetings and appointments as necessary. Prepares materials needed by the department for meetings, correspondence, appointments, phone calls, etc. Prepares department correspondence and designs, implements, and updates forms for use within the office by applying knowledge of software applications. Maintains files in an organized and accessible manner including updating information, purging files on a regular basis, and creating new filing systems as needed. Maintains department personnel records in a confidential manner in accordance with all company policies and procedures. Coordinates research medical records maintenance and ensures data is handled in accordance with department processes and procedures. Communicates with all levels of management on information relating to projects and other requests. Acts as a liaison between management and other staff. May oversee the daily activities of department administrative support staff. Serves as the primary point of contact for patients and visitors by managing front desk operations, including client check‑in and check‑out processes with accuracy and efficiency. Processes clinical trial reimbursements in accordance with study protocols and organizational guidelines, ensuring timely and compliant submissions. Provides administrative and operational support for the Patient Billing Reconciliation (PBR) process, including documentation tracking and coordination with internal teams. Maintains and ensures scheduling accuracy, proactively updating calendars to reflect patient visits, research appointments, and provider availability. Triages incoming phone calls, addressing patient inquiries, directing calls appropriately, and escalating urgent matters to the appropriate clinical or research staff. Collaborates with clinical and research teams to support seamless patient flow and enhance overall patient experience. Ensures adherence to compliance standards, confidentiality regulations, and clinical research protocols in all interactions and documentation. Qualifications High School Diploma or equivalent required. At least seven years of secretarial and/or office administration experience required. At least one year of medical office experience preferred. Experience in clinical research strongly preferred. Must be proficient in Microsoft Office (Outlook, PowerPoint, Excel, etc.). Must have strong communication and prioritization skills and be very detail oriented. Physical Demands Requires prolonged sitting, some bending, stooping, and stretching. Requires occasional lifting of up to 40 pounds. Requires eye‑hand coordination and manual dexterity sufficient to operate a keyboard, copier, telephone, calculator, and other office equipment. Requires hearing and vision corrected to normal range. Work Environment Work performed in an office environment and involves frequent contact with management and staff. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr Texas Oncology