Collections Specialist

Collections SpecialistGreenberg Traurig (GT), a global law firm with locations across the world in 16 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.Join our Revenue Management Team as a Collections Specialist located in our Washington, D.C. office.We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrate initiatives, adaptability, and innovation, we invite you to join our team.This role will be based in our Washington, D.C. office. This position reports to the Collections Manager. The candidate must be flexible to work overtime as needed.Position SummaryThe Collections Specialist is responsible for the accurate and efficient preparation of invoices for various Billing Attorneys. This position will interact with all levels of attorneys, clients and staff to effectively drive the collection process. The candidate will assist with collections, AR analysis, e-bill invoice rejections, invoice resubmissions, Credit/Retainers refunds, client calls as needed. Candidate should also be flexible to work overtime as needed.Key ResponsibilitiesResponsible for daily function of collection efforts, including inventory review, regular consultation with attorneys to review issues related to A/R and determine best strategy for collectionResponsible for accounting functions including but not limited to accounts receivable and billingProactively and efficiently communicates accounts receivable information to office and firm managementProcesses client bills using Pre-bill Viewer and Aderant softwareSubmits electronic client invoices and accruals via various e-billing websitesResearches and responds to accounting and billing questions; communicates with clients as neededReviews and edits pre-bills in response to requests from attorneys and legal support specialistsAnalyzes client balances and client ledgers (payments and applications)Application and re-application of deposits, retainers, unapplied cashAssists with client refundsReviews client AR balances and collection communication with the Billing Attorney/Business Director/Revenue DirectorDevelops and prepares collection and A/R related reports; account reconciliationsEnters and maintains collection notes into our Dashboard/Aderant Collection systemAssists with our yearly Internal Audit (researches credits and initiates any refunds, updates the collection notes, etc.)Assists with other special projects, ad hoc reports, and activities as needed, and performs additional duties as assignedFlexibility to attend onsite trainings, work overtime and conduct business travel as neededQualificationsSkills & CompetenciesExcellent interpersonal and communication skills (oral and written), professional demeanor, and presentation, including active listening and ability to convey information clearlyAbility to prioritize workload and adapt to a fast-paced, high-pressure environment to meet strict deadlines to achieve business goals and objectivesHighly motivated, self-starter who can work well under minimal supervision, as well as take a proactive approach in being team-orientedHigh attention to detail, outstanding organizational skills, and the ability to manage time effectivelyAnalytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skillsProactive in identifying accounting issues and providing solutionsEducation & Prior ExperienceBachelor's Degree or equivalent experience in Accounting, Finance, or related field preferredMinimum three years of Collections experience, preferably in the professional services industry (legal, accounting, insurance, healthcare)Exceptional computer skills with the ability to learn new software applications quicklyTechnologyAderant software, Concur, Prebill Viewer, and Ebilling Hub experience a plusProficiency with Windows-based software, strong Excel preferredDemonstrates a basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment.Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows to enhance daily work tasks as appropriate and/or directed.Proactive approach to learning and adapting to emerging AI and related technologies and contributes to a culture of innovation.The expected pay range for this position is:$40.15 to $43.59 per hourActual pay will be adjusted based on experience, location, and other job-related factors permitted by law. Full time employees may be eligible for a discretionary bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary critical illness and cancer insurance and pet insurance. Commuter and Transit programs may also be available in certain markets.GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.