Salesforce & Commercial Systems Administrator

Job Description

Job Description

Description:

Salesforce is BTL's central commercial platform, supporting customer data, sales processes, marketing programs, reporting, and continued growth. BTL is seeking a Salesforce and Commercial Systems Administrator to help maintain, support, and enhance Salesforce and its connected systems.

Position Summary

This hands-on, mid-level role administers Salesforce Sales Cloud and supports the connected marketing and commercial systems used by BTL's Marketing Operations team. Reporting to the Director of Digital Operations and Marketing Technology, the administrator implements approved configurations, automation, reports, and enhancements; maintains data quality; supports users; and helps prepare systems for new products, teams, and commercial initiatives.

Key Responsibilities

• Administer Salesforce Sales Cloud, including users, permissions, security, objects, fields, page layouts, record types, Lightning applications, Flows, and validation rules. 
• Identify, recommend and execute system and process improvements; test, document, and implement approved changes under established priorities and requirements. 
• Support system updates associated with new products, teams, territories, reporting structures, and commercial initiatives.
• Maintain data quality across Accounts, Contacts, Leads, Opportunities, and custom objects through imports, updates, deduplication, cleanup, and ongoing controls.
• Build and maintain reports and dashboards supporting pipeline visibility, sales performance, account coverage, campaign activity, and operational reporting.
• Support selected connected systems, including Account Engagement, ZoomInfo, customer-support platforms, Digital Asset Management tools, event platforms, and ERP integrations.
• Troubleshoot system, data, reporting, and integration issues; test and document changes; and coordinate with internal teams, vendors, and consultants when needed.
• Provide responsive user support, maintain documentation and training materials, and partner with Salesforce administrators and teams across Sales, Marketing, Product Management, IT, and Service.
• Manage assigned priorities independently, communicate progress and blockers proactively, and follow requests through resolution.

Required:

• Three to five years of hands-on Salesforce administration experience, primarily within Sales Cloud.
• Salesforce Certified Administrator credential.
• Strong experience with Salesforce Lightning, Flows, permissions, validation rules, reports, and dashboards.
• Experience supporting Salesforce within a growing or distributed organization.
• Experience with data imports, data cleanup, deduplication, and data-quality management.
• Ability to execute defined business and technical requirements accurately.
• Strong troubleshooting, documentation, organization, communication, and follow-through skills.
• Ability and willingness to learn additional commercial and marketing platforms.

Preferred:

• Salesforce Advanced Administrator certification.
• Experience with Salesforce Account Engagement, formerly Pardot. This experience is preferred but not required.
• Experience supporting customized Salesforce environments with custom objects and non-standard business logic.
• Familiarity with ZoomInfo, Digital Asset Management tools, customer-support systems, ERP integrations, event platforms, or other Salesforce-connected technologies.
• Experience with complex account hierarchies or territory structures.
• Experience in medical devices, healthcare, B2B manufacturing, or another regulated commercial environment.

Location and Travel:

This is a full-time, remote position based in the United States and supporting operations across the United States and Canada. Minimal travel is expected and may include BTL's annual National Sales Meeting, periodic team meetings approximately once per quarter, and Salesforce Dreamforce.