Vice President of Servicing Analytics

Job Description

Job Description

Description

The Head of Servicing Analytics is responsible for leading the analytical framework that supports the Company's servicing oversight and asset management functions. This role serves as the primary owner of servicing-related data, reporting, forecasting, and performance analytics across the Company's portfolio of business-purpose and consumer-purpose non-QM mortgage loans.

Working closely with the Vice President of Asset Management and Asset Managers, the Head of Servicing Analytics transforms servicing data received from third-party sub-servicers into actionable portfolio intelligence. The role is responsible for ensuring the accuracy, completeness, and integrity of servicing data; developing key performance indicators (KPIs); producing management reporting; identifying emerging portfolio trends; and building statistical models that support loss forecasting, delinquency projections, prepayment analysis, and asset-level decision making.

The ideal candidate combines deep mortgage servicing knowledge with advanced quantitative and analytical skills and has demonstrated experience managing large loan-level datasets, developing predictive models, and driving data-informed portfolio management strategies.

Responsibilities and Duties:

Servicing Data Management & Governance

• Serve as the primary owner of servicing-related data received from third-party sub-servicers.
• Develop and maintain processes to validate, reconcile, and monitor servicing data quality.
• Establish data governance standards, controls, and documentation to ensure data accuracy and consistency across reporting platforms.
• Partner with sub-servicers, internal technology teams, and asset management personnel to resolve data discrepancies and improve reporting quality.
• Maintain servicing data dictionaries, definitions, and reporting methodologies.  

Portfolio Analytics & Reporting

• Design, develop, and maintain portfolio reporting packages for executive management, asset management, and investment stakeholders.
• Create dashboards and reporting tools that monitor portfolio performance, servicing effectiveness, borrower behavior, and asset-level outcomes.
• Develop and track key performance indicators (KPIs) related to delinquency, default, loss mitigation, foreclosure timelines, bankruptcy activity, liquidation performance, servicing responsiveness, and portfolio returns.
• Produce regular analyses that identify trends, emerging risks, and opportunities across the portfolio.  

Forecasting & Predictive Analytics

• Develop statistical models and forecasting methodologies to project portfolio performance.
• Analyze delinquency roll rates, cure rates, prepayment behavior, loss severities, default probabilities, and cash flow expectations.
• Support reserve, valuation, and business planning processes through quantitative analysis and scenario modeling.
• Perform stress testing and sensitivity analysis to evaluate portfolio performance under varying economic and market conditions.
• Translate complex analytical findings into actionable recommendations for senior management.  

Asset Management Support

• Partner closely with Asset Managers to support loan-level decision making.
• Provide analytical support for loss mitigation strategies, workout evaluations, foreclosure decisions, liquidation alternatives, and servicing escalations.
• Develop tools and reporting that improve asset manager productivity and decision quality.
• Assist in identifying loans requiring enhanced monitoring or intervention.  

Servicer Oversight Analytics

• Evaluate third-party servicer performance through quantitative measurement and reporting.
• Develop scorecards and performance metrics to monitor servicer effectiveness, compliance with servicing standards, and operational efficiency.
• Identify servicing trends and exceptions requiring management review.
• Support servicing reviews, audits, and portfolio due diligence efforts.

Education and Experience:

• Bachelor's degree in Finance, Economics, Statistics, Mathematics, Data Science, Business Analytics, or a related field.
• 8+ years of experience in mortgage servicing, asset management analytics, portfolio analytics, risk analytics, or a related discipline.
• Strong understanding of residential mortgage servicing, delinquency management, loss mitigation, foreclosure processes, and servicing operations.
• Advanced analytical and statistical modeling experience.
• Demonstrated experience working with large loan-level datasets.
• Advanced SQL skills and proficiency with business intelligence and reporting tools (Power BI, Tableau, or similar).
• Advanced Microsoft Excel skills.
• Strong ability to communicate analytical findings to both technical and non-technical audiences.  

Preferred

• Experience with non-QM mortgage products.
• Experience with business-purpose lending and investor real estate loans.
• Knowledge of consumer mortgage servicing regulations and servicing practices.
• Experience developing predictive models, scorecards, and portfolio forecasting frameworks.
• Master's degree in Statistics, Data Science, Finance, Economics, or a related quantitative field.  

Critical Success Factors

• Establishes trusted, accurate servicing data as the foundation for portfolio management decisions.
• Delivers timely, actionable analytics that improve asset-level and portfolio-level outcomes.
• Builds forecasting models that enhance risk management and business planning capabilities.
• Creates meaningful KPI frameworks that improve visibility into servicer performance and portfolio health.
• Serves as a strategic analytical partner to Asset Management leadership and executive management. 

Key Competencies: 

• Servicing Analytics & Portfolio Management: Leverages advanced analytics to monitor portfolio performance, optimize servicing strategies, and support asset level decision making. 
• Data Strategy & Governance: Ensures the accuracy, integrity, and governance of servicing data while establishing reporting standards and quality controls. 
• Forecasting & Predictive Modeling: Develops statistical models, scenario analyses, and forecasts to support risk management, portfolio valuation, and business planning. 
• Business Intelligence & Reporting: Designs executive dashboards, KPIs, and performance reporting that provide actionable insights into portfolio health and servicer performance. 
• Strategic Leadership & Collaboration: Partners with Asset Management, Technology, sub servicers, and executive leadership to drive data informed decisions and improve operational outcomes. 
• Analytical Problem Solving: Identifies trends, assesses portfolio risks, and develops data driven recommendations that enhance servicing performance and investment results.

  How This Role Demonstrates Our Values: 

• Integrity: Maintains the highest standards of data accuracy, governance, and transparency to support sound portfolio management and regulatory compliance. 
• Collaboration: Partners closely with Asset Management, Technology, third party servicers, and executive leadership to improve portfolio performance and servicing effectiveness.
• Excellence: Delivers high quality analytics, forecasting, and reporting that enable informed business decisions and drive superior portfolio outcomes. 
• Critical Curiosity: Continuously explores emerging trends, develops predictive models, and identifies innovative opportunities to enhance servicing analytics, risk management, and portfolio performance.

Benefits

• Competitive compensation package, including base salary and performance-based bonus opportunities
• 401(k) plan with 100% company match up to 4%
• Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
• Generous paid time off: 20 days PTO, company holidays, and sick time
• Paid parental leave
• Company-paid life insurance and disability coverage
• Employee Assistance Program (EAP): mental health, financial, and wellness support
• Professional development: tuition reimbursement and growth opportunities
• Commuter and transit benefits

Successful applicants will exemplify strong ethics, integrity, respect for others, accountability for decisions and actions, and good citizenship.

Maintaining a reliable, uninterrupted high speed internet connection is a requirement of hybrid or remote positions.

All job duties and responsibilities must be performed within the guidelines of the Verus Residential Mortgage Employee Handbook and established company policies and procedures. It is the responsibility of each employee to maintain confidentiality of the company, its clients and to follow applicable laws and regulations in the performance of duties.

Verus Mortgage Capital is an equal opportunity employer. All qualified applicants are welcomed to apply and will receive consideration for employment without unlawful discrimination because of a person’s race, religious creed, color, national origin, citizenship status, ancestry, marital status, sex, age, or sexual orientation, or because of a person’s disability or medical condition.