Area Customer Service Coordinator

Ricoh Customer Support Representative

Pay rate: $22.24 - $24.00/hr Hours: While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary. Location: Since the work locations vary day-to-day, there are multiple addresses where they could be in the South Bay/East Bay. They would go to the Peninsula (San Mateo/Redwood City/Palo Alto/etc.), South Bay (San Jose/Santa Clara/Sunnyvale/etc.), East Bay (Fremont/Oakland/Livermore/etc.)

Summary:

• On a day-to-day basis, they will be responsible for supporting multiple customer locations in the Peninsula/South Bay/East Bay. At these customer locations, we have the capability to provide these services: mail, shipping & receiving, copy/production center, reception, hospitality, and conference room setups.
• Job responsibilities will vary depending on which customer site the temp is at for the day. The number of Ricoh employees on-site varies, so they need to be able to work by themselves or with the Ricoh team members.
• We need someone who has customer service experience, has the flexibility to be rerouted to different locations before their shift starts, and can adapt to different customer environments (law firms, retail corporate offices, warehouses, etc.).
• We are also looking for someone who can work by themselves or as part of a team.
• There are some sites with multiple Ricoh employees, and there are some where there is only 1.
• They need to be able to absorb the training (take notes, ask questions, etc.), take initiative, etc.
• The environments vary, but yes, there are multiple customer sites that require extensive standing and walking.
• The candidate should also be able to lift 50 pounds without assistance.
• There is free parking for all customer locations.
• They can be reimbursed for mileage and parking. For the mileage, they can get reimbursed after their 15th mile each way of their commute.
• Dress Code: Business casual

Qualifications:

• Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
• Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles
• Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage.
• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
• Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.
• Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers
• Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.
• Possesses basic math skills.
• Possesses judgment in making sound justifiable decisions and taking action in solving problems.
• Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.
• Possesses commitment to task by having started and persisted with specific courses of action.
• Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.
• Possesses working knowledge of account services to facilitate job scheduling.
• Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources
• Possesses ability to resolve customer related issues.
• Possesses ability to troubleshoot and coordinate problem resolution.
• Possesses proficiency in the use of Microsoft and computers.
• Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift

Benefits: (employee contribution) Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.