Business Support Manager

Job Description

Job Description

Who We Are

At C.A. Carlin, we take brands to new heights. We are one of the leading privately held sales agencies in the industry. Thanks to nimble growth and associations with our operating partners, C.A. Fortune and C.A. Ferolie, we have built brand value that is unlike any other in the CPG industry.

What We Do

Established in 1962, we cultivate enduring industry partnerships built on a foundation of integrity and performance. We specialize in synthesizing complex data into actionable insights, which we then translate into strategic programs. Our team is dedicated to executing these initiatives with precision, consistently delivering measurable results that align with our clients' objectives and timelines.

With a national presence supported by over 300 associates across multiple offices, our expertise is trusted by a portfolio of iconic global brands.

Overview of the Role

The Manager, Business Support leads and develops a high-performing sales support team. This role is responsible for ensuring exceptional operational execution, seamless sales enablement, and high-quality client service. The Manager partners closely with the VP, Directors, and Sales teams to support client communication, sales initiatives, reporting, and system integrity, ultimately enabling sales teams to achieve business objectives. This is a hybrid role, expected to be in the Cincinnati Office 3+ days per week.

Primary Responsibilities

Team Leadership & Development

• Lead, mentor, and manage the Business Support Specialist team to achieve channel and organizational goals.

• Drive team performance through clear expectations, performance management, and ongoing coaching.

• Identify training needs and foster professional growth to build a scalable, high-performing team.

• Promote consistent, high-quality completion of assigned duties across the team.

Sales & Executive Support

• Support the VP, Directors, and Sales teams with client and internal team communication.

• Act as a trusted partner to sales leadership by anticipating needs and resolving support challenges.

• Provide additional support as needed to meet assigned sales team and customer deadlines.

Sales Enablement & Materials

• Coordinate and support the development of sales presentations and sell sheets.

• Create internal marketing and sales support materials to enable internal teams.

• Ensure timely execution of sales-related deliverables tied to customer and client timelines.

Client & Customer Support

• Oversee daily customer inquiry management to ensure responsiveness and resolution.

• Serve as an escalation point for complex customer or operational issues.

• Manage customer forms including:

• New item forms

• Promotional forms

• Price increase forms

Programs, Projects & Process Improvement

• Serve as Program Coordinator for new initiatives and client programs.

• Develop, implement, and continuously improve processes and procedures to enhance operational efficiency.

• Lead and support projects as needed based on customer deadlines and business priorities.

Data, Reporting & Systems

• Prepare and manage sales data reports to support insights and decision-making.

• Ensure accurate maintenance of customer systems and data integrity.

• Partner cross-functionally to support system enhancements and data accuracy.

Skills

People Leadership & Team Development: Ability to lead, coach, and develop a high-performing sales support team, setting clear expectations, driving accountability, and building capability at scale.

Sales Operations & Enablement: Strong expertise supporting sales teams and leadership through operational execution, sales coordination, materials development, and day-to-day enablement that removes friction and drives results.

Client & Stakeholder Management: Trusted, service-oriented partner to sales leadership and customers, capable of anticipating needs, managing communication, and serving as an escalation point for complex issues.

Process Improvement & Execution Excellence: Ability to design, improve, and enforce efficient processes that ensure consistency, accuracy, and timely execution across multiple workstreams and deadlines.

Data, Reporting & Systems Acumen: Comfort working with sales data, reporting, and customer systems to ensure data integrity, generate insights, and support informed decision-making.

Perks

• PTO & Sick Days

• 11 paid company holidays per year

• 1 Floating Holiday

• 2 paid volunteer days per year

• 3 months fully paid parental leave (regardless of gender)

• Medical, dental, and vision

• Paid company life insurance

• 401k with company match

• Summer hours (half day Fridays from Memorial Day thru Labor Day)

• Work from home flexibility

Come As You Are

C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.