Business Systems Analyst

Your Next Career Move Starts Here The Role Title: Business Systems Analyst Location: Raleigh, NC What You'll Do: Analyze initiative requests for feasibility and approach Analyze system incident reports (problem analysis) and determine next steps Analyze issues and develop user stories, where appropriate Perform initial impact analysis of proposed modifications to existing applications Create and document user stories and functional specifications Conduct client interviews as required to capture and document business processes Write use cases and view specifications for application development and enhancements Design business processes and system solutions Solicit and document ambiguous and dynamic requirements Perform and support delivery team activities including planning, status reporting, and management of client expectations Participate in cross-functional teams to solve business problems Perform customer and application support activities Assist in the troubleshooting of anomalies identified by end-users Provide an estimated level of effort for assignments Obtain project/solution approval Required Qualifications: BA/BS degree required (Computer Science preferred) with at least 3-5 years' experience with business support operations in a property and casualty insurance setting, or an equivalent combination of education and experience Successful track record translating business needs into user stories to match those business needs Ability to facilitate teams and lead decision-making processes in a collaborative environment Proven understanding of Scrum processes; experience on product delivery teams using agile methodology is a plus Ability to communicate well and make effective presentations Working knowledge of diagramming techniques such as Functional Decomposition, Data Flows, Activity Diagrams Experience writing functional specifications Effective communication and presentation skills Strong analytical and problem-solving skills Understanding of agile development Why Golden Technology? Founded in 1997, Golden Technology has grown from a two-person vision into a trusted partner for Fortune 500 clients nationwide. Along the way, we've built a culture centered on family, professional growth, and giving back to our communities through our Golden Community initiatives. Here's what sets us apart: Family-first culture that values balance and support. Career development through mentorship, opportunities, and investment in our people. Community impact by dedicating time, talent, and resources to the places we live and work. What's In It for You Exciting opportunities with innovative companies. Guidance from a recruiting team with decades of experience. A professional, supportive culture built on trust and collaboration. Ready to take the next step? Apply today and let's build your brighter future together. Golden Technology