Receptionist

Receptionist Tom Wood Volkswagen Indianapolis, IN Schedule: Monday - Friday | 7:30 AM - 4:30 PM 1-Hour Lunch Break Compensation: $16.00 - $18.00 per hour, based on experience Position Summary Tom Wood Volkswagen is seeking a friendly, professional, and highly organized Receptionist to serve as the first point of contact for our customers and guests. The Receptionist plays a critical role in creating a welcoming environment while supporting daily dealership operations through exceptional customer service, communication, and administrative support. The ideal candidate enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering a positive customer experience from the moment guests enter the dealership or call our store. Essential Responsibilities Customer Service & Guest Relations

• Greet customers, vendors, and visitors in a warm and professional manner.
• Create a positive first impression that reflects the Tom Wood commitment to customer service.
• Assist guests with directions and connect them with the appropriate department or team member.
• Maintain a clean, organized, and welcoming reception area.

Phone & Communication Management

• Answer and direct incoming phone calls promptly and professionally.
• Take accurate messages and ensure timely delivery to the appropriate team members.
• Assist customers with basic dealership inquiries and route calls as needed.
• Monitor and respond to general customer inquiries.

Administrative Support

• Provide administrative support to dealership management and various departments.
• Process incoming and outgoing mail and deliveries.
• Assist with filing, data entry, document scanning, and record maintenance.
• Support dealership events and customer communications as needed.
• Maintain office supplies and assist with ordering when necessary.

Team Support

• Collaborate with Sales, Service, Parts, and Administrative departments to ensure a seamless customer experience.
• Assist with special projects and additional duties as assigned.
• Support dealership operations while maintaining professionalism and confidentiality.

Qualifications Required

• High school diploma or equivalent.
• Previous customer service, receptionist, administrative, or hospitality experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Proficiency with Microsoft Office and basic computer systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and demeanor.
• Reliable attendance and punctuality.

Preferred

• Previous automotive dealership experience.
• Experience working with multi-line phone systems.
• Bilingual communication skills are a plus.

Physical Requirements

• Ability to sit, stand, and move throughout the dealership as needed.
• Ability to use a computer, telephone, and other office equipment for extended periods.
• Occasionally lift or move items up to 15 pounds.

Why Work Here? At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally. What Makes Us Different?

• A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
• Opportunities to advance across multiple industries and locations
• A culture that values your contributions and celebrates success
• Comprehensive benefits designed to support you and your family

What We Offer

• Paid Time Off & Vacation
• Paid Holidays
• Medical, Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Opportunities for Advancement

Our Core Values Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity Employment Requirements: All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.