Medical Support Assistant

VA Careers - Medical Support Assistant

Working collaboratively in an interdisciplinary care delivery model, utilizing effective organizing, problem solving and decision making abilities to perform receptionist, customer service, and administrative duties to ensure the proper and timely treatment of patients.

Maintain appointment schedules - scheduling, rescheduling and cancelling appointments

Providing reception to incoming and outgoing customers and communications

Manual and electronic data entry

Reviewing and updating patient demographics and insurance verification

Providing administrative support to clinical colleagues

Receiving and directing phone calls in a courteous and timely manner

Determining nature of requests and providing the information desired without violating privacy rules and established clinic processes

Requesting medical records from community healthcare facilities

Monitors intra and inter facility consults through completion

Contacting patients with appointment reminders

Work Schedule: Monday - Friday; 8am - 4:30pm

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 91462A

Permanent Change of Station (PCS): Not Authorized