Administrative Assistant, Warehouse

Call Center Administrative Assistant

Since 1918, RAM Construction Services has stood as the oldest and most experienced waterproofing and restoration contractor in the United States. With over a century of expertise, we understand the unique demands of every project and collaborate closely with architects, engineers, and general contractors to ensure the right materials and techniques are applied with precision.

Our team comprises highly skilled professionals who are deeply valued and committed to excellence. At the heart of our operations are our core values, which guide every decision and interaction:

• Relationships are our business We build trust through transparency, respect, and long-term partnerships.
• Safety without compromise We prioritize the well-being of our people and projects above all else.
• Unapologetically competitive We strive to outperform, innovate, and lead in every aspect of our work.
• 360 Accountability We take full ownership of our responsibilities, outcomes, and commitments.
• Embrace Collaboration We believe the best solutions come from working together across disciplines and perspectives.

RAM Construction Services is seeking a Call Center Administrative Assistant to support our warehouse operations by handling incoming calls, coordinating requests, and providing administrative support to ensure smooth daily operations. This role serves as a key point of contact among internal teams, drivers, vendors, and field personnel, helping to organize communication, documentation, and scheduling related to warehouse activities.

The ideal candidate is organized, professional, customer-focused, and comfortable handling a high volume of calls while performing administrative tasks in a fast-paced warehouse environment.

Key Responsibilities

• Call Center & Communication Support
• Answer and route inbound phone calls related to warehouse operations, deliveries, equipment, and general inquiries
• Respond to emails and requests from internal teams, vendors, drivers, and field staff
• Log calls, requests, and service inquiries accurately and in a timely manner
• Provide accurate information or escalate issues to the appropriate warehouse or operations personnel
• Administrative & Warehouse Support
• Assist with scheduling deliveries, pickups, and service requests
• Prepare, process, and maintain administrative records such as work orders, delivery logs, inventory documentation, and reports
• Support documentation related to equipment, materials, and warehouse activity
• Maintain organized digital and physical filing systems
• Assist warehouse leadership with reports, spreadsheets, and daily administrative needs
• Coordination & Operations Support
• Communicate effectively with warehouse staff, drivers, and supervisors to ensure timely execution of requests
• Track and follow up on open requests to completion
• Support compliance with company policies and safety procedures when handling documentation and communication
• Perform additional administrative duties or special projects as assigned

Education

• High School Diploma or GED required

Experience, Knowledge, and Skills

• Minimum 13 years of administrative, call center, or customer service experience, preferably in a warehouse, logistics, or operations environment
• Strong phone etiquette and professional communication skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficient in data entry and document management
• Comfortable working with warehouse and operations teams
• Ability to maintain confidentiality and use discretion with sensitive information

Technology Skills

• Proficient in Microsoft Office Suite (Outlook, Word, Excel)
• Experience with phone systems, call logs, or ticketing systems preferred
• Familiarity with inventory, warehouse, or operations software is a plus

Physical & Work Environment

• Office-based role within a warehouse environment
• Ability to sit for extended periods and use a computer and phone throughout the day
• Occasional walking within the warehouse to coordinate requests or retrieve information

Unsolicited Resumes from Third-Party Recruiters: We do not accept unsolicited referrals from third-party recruiters unless they are engaged and under contract to provide candidates for a specific opening. Any unsolicited resumes submitted without prior agreement will be considered the property of RAM Construction Services, and we reserve the right to engage at our sole discretion, with no obligations or fees owed.

Equal Employment Opportunity Policy: RAM Construction Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.