Operations Manager

Summary of Job The Operations Manager is responsible for managing relationships with the client(s), ensuring deliverables of contract are being performed and that Key Performance Indicators (KPI’s) are being met; serving as a resource for field personnel supporting the contract(s), and that the core values of the company are being adhered to in the performance of our work. This includes working closely with Facility Site Supervisors and being the primary Point of Contact for the client for resolution of issues related to performance of work, staffing and billing as well as ensuring that requests for additional support are addressed in a timely manner. Education and Experience High School diploma or equivalent Five (5) years’ experience working as a Facilities Coordinator or Superintendent BS/BA Degree (Preferred/Not required) Industry recognized experience, training or certification in Facilities Management desired. Skills and Abilities Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Business Acumen - Understands business implications of decisions; Aligns work with strategic goals. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Holds regular safety meetings with staff. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan. Computer Skills - To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, as well as other applications as needed. Delegation - Delegates work assignments; Matches the responsibility to the person. Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Travel/Relocation Requirements The Facility Manager will be based at the Corporate Office. Frequent travel is expected. Facilities may be in or out of the Metro Nashville area. Some travel may be overnight, based on complexity and distance from Corporate Office. The Facility Manager will be required to travel to remote sites for Facility reviews, progress reviews, and meetings as required by the Customer. The Facility Manager will be required to travel to remote sites for position-specific or facility-specific training as required. Company Perks & Benefits Physical: Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members. Financial: Earned Wage Access (EWA) – access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance. Community: Company-supported volunteer opportunities to make a real impact. Career: Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities. Relational: Paid time off (PTO), holidays, and Chaplain services for support when you need it. Lee Company is proud to be an Equal Employment Opportunity and Affiliation employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave. Lee Company is an E-Verify employer. Candidates must be legally authorized to work in the United States. At the time of hire, employees will be required to provide proof of employment eligibility. Company Background Lee Company started with one truck and a passion for serving families and businesses. Three generations and 80+ years later, we've grown into a $420 million company with 1,700+ team members, recognized as a top workplace both locally and nationally. Through it all, putting people first remains at our core. Culture & Values Our mission at Lee Company is to create a workplace where our employees can thrive, and we back that up with action. Wellness isn't just about your physical health; it's about your finances, career, community, and relationships too. We don't just talk the talk; we walk the walk. We invest where we live and work - volunteering, mentoring, and supporting local organizations to make a lasting impact. Since 1944, we've helped employees build careers, not just jobs. We provide free in-house hands-on training from trade experts, ensuring your skills and future keep growing. Competitive pay, top benefits, and a commitment to safety mean you're supported at work and at home. Our goal is that every team member goes home safe, every day. Equal Opportunity We're an equal opportunity employer and a drug-free workplace. #J-18808-Ljbffr