Closer

WHO WE ARE Spyglass Ops is an operations consultancy that helps purpose-driven founders scale their businesses through operations. We run deep business inspections, act as a fractional COO partner, and recruit and coach operations leaders. Put together, we help founders step out of the day-to-day and build companies that operate well without them. Our mission is to help purpose-based leaders scale themselves and their visions through operations. Our Core Values are: Play Like a Nerd: We are a team of nerds, each passionate about our own area of expertise. When you are a nerd for what you do, work is play, and we play hard. Own Your Opportunities: Every mistake is an opportunity. We take as much ownership as we can and use it as feedback to improve. Fault and blame have no place here. Commit to Your Own Potential: We expect ourselves, each other and our clients to keep growing into the most capable version of ourselves and the impact we can have. Van Talk: We are all in this van together. Van Talk means speaking honestly, and receiving honest feedback as a genuine act of service toward our shared goals. We're looking for someone who genuinely connects with our mission and values. This alignment is critical for success in this role. JOB DESCRIPTION The Spyglass Ops team is looking for a high-ticket Closer with real business and operational fluency to take over our sales calls from our founder. You will run diagnostic sales conversations with warm, inbound leads (we are currently booking ~10 qualified calls/week). Our clients are founders of 7-8 figure businesses, across many industries, all with Operational bottlenecks preventing growth. Your job is to diagnose whether they are the right fit for our program, and close them into one of our high-ticket, five-figure engagements. Everyone at Spyglass Ops, from sales to product, understands operations, and that matters on our calls. Founders come to us with questions about their margins, their bottlenecks, their team structure, and whether they need a fractional COO, a Head of Operations or something else. You will guide those conversations, taking a consultative approach to help the founder identify what they truly need, and explain clearly how Spyglass can help. The application code word is LEVERAGE. You are a skilled salesperson who manages a conversation with confidence, sets honest expectations and keeps improving the sales process you own. You will be working directly with our founder, Jhana Li, to build and hand off a founder-independent sales process. This role has the opportunity to grow into our primary Closer that scales the company from $2M to $4M, and eventually, lead the sales team to take us even further. This is a remote 1099 contractor position that starts part-time and moves to full-time over a four-month ramp. Because this is a critical position, we host a rigorous, 4-part application process. THE Closer is responsible for: Running diagnostic sales calls and closing high-ticket engagements Tracking sales data and using it to improve the sales process over time Owning appointment setting and managing their own lead pipeline/systems, including the sales inbox and sales CRM Building the automations that keep the sales process running smoothly, utilizing AI as much as possible (with support from our tech team) to streamline and remove manual tasks off your plate WHAT MAKES THIS ROLE UNIQUE You will learn our sales process from the ground up before taking over sales. You start with appointment setting, where you own the sales inbox and CRM and build the automations that make that work largely automated and efficient. Next, you'll train on our product and sales process. Then you step into closing as our founder hands off sales leads to you. By Month 3-4 you will be running sales full time, and over the following months you will grow into handling 100% of our sales lead flow. We built the ramp this way because our founder closes well thanks to a deep understanding of what we deliver, and we want you to have that same understanding as you take over. WHAT SUCCESS LOOKS LIKE Month 1 (10 hours/week): You own appointment setting. The sales inbox and CRM are running cleanly and your first automations are live. Month 2 (20 hours/week): You know our product and sales process, you have shadowed our product team through a full client journey, and you have started optimizing the sales script/process for founder-independent sales. Month 3 (20 hours/week): You are shadowing our founder’s sales calls and closing your first leads as calls are handed off to you. Month 4 (full time): You are running 100% of our sales calls as the Closer. Beyond Month 4: You are handling all leads as we scale marketing, and stacking up your commission base. Reaching full earning potential takes about 90 days in the full-time Closer role. RESPONSIBILITIES (TASKS ASSOCIATED WITH THE ROLE) Manage the sales inbox and sales CRM Build processes and automations, including AI tools, that cut down the manual time appointment setting & lead nurture takes Keep an efficient sales pipeline, every lead, booking and follow-up organized Run diagnostic sales calls with founders of growing businesses Understand each founder’s business, numbers and bottlenecks, and connect them clearly to how Spyglass helps Set accurate expectations about what Spyglass delivers so new clients have the best potential experience and retention. Close high-ticket, five-figure engagements at a minimum of 25% close ratio Sales Process & Data Continuously own and improve the sales process and script Track sales data from lead to close and use it to drive strategic growth decisions Spot gaps in the sales process, coordinate directly with marketing, and drive improvement on your own initiative Product Knowledge Learn our product deeply, including shadowing our product team through the client journey Coordinate directly with the product & Ops team to continuously improve client expectations and hand-off for maximum client success REQUIREMENTS (EXPECTED PROFICIENCIES) Experience Requirements (Non-Negotiable) Business savviness: You have worked closely with 7-8 figure startup founders. You understand their problems, speak their language, and can help them correctly diagnose what they need to take their business to the next level. Operational understanding: You know what operations is, and know how to apply it to improve a sales process. You understand what a COO, Head of Operations or Ops Manager does for a startup, and you can speak to it with confidence High-ticket remote sales: You have a proven track record selling high-ticket digital products or services Experience as the first sales hire after a founder is a strong plus Core Competencies Diagnostic selling: managing a sales conversation, asking the right questions and setting honest expectations Sales data tracking and reporting Building processes and automations Script and sales process optimization Critical Soft Skills (Deal-Breakers) Self-directed problem solver who finds gaps and fixes them Comfortable talking with founders from any industry, from first-time business owners to people who have run their company for 30 years Clear, honest communicator who sets expectations our delivery team can stand behind Treats sales data and tracking as a core part of the job Technical Requirements Comfortable working in a sales CRM such as GoHighLevel Experience building automations, and comfort using AI tools to streamline a sales process Comfortable working 100% remotely and managing your own schedule Available during North American business hours Mindset & Cultural Fit You are excited to be the first sales hire – taking the role over from the founder and scaling the role and department as the company grows You are looking for a long-term role & company to grow with, and are comfortable with a ramp that starts part time and builds into a full-time role You thrive in a small, remote team of operationally-minded high performers You hold yourself to high standards and treat setbacks as feedback. You are constantly seeking to improve and achieve mastery in your role You are comfortable with a contractor model and the ownership and performance it requires BENEFITS During onboarding (Months 1 through 3): $3K-$10K/mo Once ramped as Closer: $15K-$25K/mo OTE 1099 with flexibility in how you structure your work (we don't do "9-5s," you run your own schedule) 100% remote Direct training from our founder on our diagnostic sales process Hands-on product training alongside our product and delivery teams DISCLAIMER: This is a position on the Spyglass Ops team. Spyglass Ops is an operations consultancy and Operations Hiring Agency that helps growing businesses find, hire and support operations leaders. We run this search through the same application process we use for our clients, and our highest priority is creating a win-win match. #J-18808-Ljbffr