Senior Claims Specialist, Commercial E&O

Senior Claims Specialist – Commercial E&O

Various locations USA: Atlanta, GA; New York, NY; Stamford, CT; Hartford, CT

Our Professional Liability Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Senior Claims Specialist, you will be responsible for the evaluation and handling of complex insurance claims and litigation management duties within AXA XL's Commercial E&O Professional division for AXA XL with a primary focus on Lawyers Professional Liability claims.

You will play a critical role on the professional team by managing and resolving third-party legal malpractice claims made against AXA XL's policyholders. You will work closely with your manager and coordinate with fellow claims handlers to guide claims to cost-effective resolution. You will interact and collaborate with regional practice partners, the Commercial E&O underwriting team, and with brokers and clients on assigned accounts taking ownership of critical issues relating to claims management.

Our professional liability claims handlers are tasked with managing and resolving claims proactively in order to achieve exceptional outcomes.

What you'll be doing

What will your essential responsibilities include?

• Using independent analysis and expertise to determine the case strategy for assigned claims and take all necessary steps to achieve the best outcome.
• Partnering with internal and external counsel and pursuing effective and cost-efficient litigation strategies for claims in litigation.
• Employing a problem-solving approach to claims handling by identifying issues as they arise and proposing solutions to same, seeking guidance and discussion from management as appropriate.
• Producing internal reporting and ensuring that reserves are set according to best practice guidelines.
• Coordinating and managing communication with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.), ensuring we are providing the highest level of customer service.
• Identifying, monitoring and reporting on emerging liability and coverage trends.

You will report to a Commercial E&O Manager.

What you will bring

We're looking for someone who has these abilities and skills:

• Law degree.
• Passion for results: Approaches tasks proactively and anticipates needs. Thinks quickly and prioritizes multiple work streams without sacrificing quality. Acts with a sense of urgency.
• A willingness to ask questions and explore new ideas. Eager to learn and focus on continuously improving technical skills.
• Excellent verbal and written communication, negotiation, and presentations skills with the ability to communicate and interact internally and externally with senior management and business partners. This includes, building and refining effective working relationships with insured, brokers, claim handlers, underwriters, co-insurers, excess and reinsurers as well as external vendors including investigators and legal counsel.
• Handles responsibilities with integrity and the highest standards of professionalism.
• Seeks input from others as needed to achieve the best result possible with effective skills working with and collaborating with in-person and virtual teams.

Preferred Experience and Qualifications:

• Moderate to advanced experience managing third-party Professional Liability claims as a claims handler with a demonstrated experience in analyzing and evaluating insurance coverage issues and drafting coverage correspondence.

• Significant past experience in the practice of law prior to claims handling.

• Active adjuster license.

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

The U.S. base salary range for this position is USD 105,300-184,400.

Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2026.