IT Service Management Lead

Tech Tammina

IT Service Management Lead

Client is looking for a consultant, preferably ITIL certified, who will work with the client to review the existing ITSM program and processes, provide gap analysis and lead the implementation of the new software and processes to provide best practices in delivering technology services and support to the client's business users.

Skill Requirements for Lead (on-site in Memphis):

Experienced in Service Management delivery
Experienced in ITIL
Experienced in requirements gathering (from customer team), workflow from old tools to new in:
Problem Management
Incident Management
Event Management
Change Management (FIRST PRIORITY)
Incident Managemento general service management dashboards
Workshop delivery expert
Process Guide writer
As-Is writer

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Vacancy posted 1 day ago

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