Systems Support Specialist

Responsibilities Provide technical support and troubleshooting for a variety of computer systems and software applications Assist users with hardware and software issues, including installation, configuration, and maintenance Diagnose and resolve network connectivity problems and ensure the reliability of network infrastructure Implement and maintain security measures to protect systems and data Provide training and guidance to users on the proper use of technology Maintain detailed records of support activities and document solutions to common problems Collaborate with IT team members to identify and implement process improvements Qualifications 2-3 years of experience in a systems support or IT helpdesk role Strong problem-solving and analytical skills Excellent communication and customer service skills Proficient in Windows and macOS operating systems Knowledge of networking protocols and troubleshooting techniques Familiarity with common software applications and productivity tools Ability to work independently and as part of a team Certification in CompTIA A+ or equivalent preferred Required skills for the Systems Support Specialist job Technical support and troubleshooting for computer systems and software applications Hardware and software installation, configuration, and maintenance Network connectivity troubleshooting and network infrastructure maintenance Implementing and maintaining security measures to protect systems and data Providing training and guidance to users on technology usage Maintaining detailed records and documenting solutions to common problems Collaborating with IT team members to identify and implement process improvements Strong problem-solving and analytical skills Excellent communication and customer service skills Proficiency in Windows and macOS operating systems Knowledge of networking protocols and troubleshooting techniques Familiarity with common software applications and productivity tools Ability to work independently and as part of a team CompTIA A+ or equivalent certification (preferred) #J-18808-Ljbffr