Senior Manager, Development Operations

ABOUT NAPAWF Founded in 1996 by 100 Asian American and Pacific Islander (AAPI) women, NAPAWF (National Asian Pacific American Women's Forum) is the only organization dedicated to empowering AAPI women and girls and gender non-conforming folks to impact policy and drive systemic change in the U.S. NAPAWF is building a movement for social, political, and structural change by building a multilingual, multigenerational membership that encompasses the diversity of the AAPI community. Employing a reproductive justice framework, we use organizing, advocacy, and communications strategies to assert full agency over our lives, our families, and our communities. The organization also stands in solidarity with other women of color facing oppression and marginalization. NAPAWF focuses on three core issues employing an intersectional approach that holistically centers the experiences and stories of AAPI women and girls: Reproductive Rights and Health Economic Justice Immigration and Racial Justice Position Summary The Senior Manager, Development Operations leads the systems, data, processes, and operational practices that support effective fundraising at NAPAWF. The position is accountable for reliable development information, efficient workflows, meaningful reporting, and coordination with Finance and other departments. The role provides operational leadership while the Chief Development Officer retains responsibility for overall fundraising strategy and departmental direction. Key Responsibilities Development Operations Leadership and Process Improvement Lead assessment, design, implementation, and continuous improvement of Development workflows, procedures, and controls. Document key processes, establish standard operating procedures, and coordinate cross-functional improvements with Finance, Operations, Communications, and relevant stakeholders. Set operational priorities and monitor timely completion of gift processing, donor acknowledgment, and related Development activities. CRM, Fundraising Systems, and Data Governance Serve as primary internal owner and administrator of EveryAction and related fundraising systems, coordinating specialized vendor support where appropriate. Manage system configuration, user access, data quality, troubleshooting, testing, integrations, documentation, and user support within approved authority. Establish Development data governance practices covering definitions, ownership, access, quality standards, and confidential information. Lead the documented transition of relevant EveryAction responsibilities from the current consultant; assess future technology needs and recommend improvements to leadership. Partner with the Digital Membership program to coordinate donor and member data, align EveryAction workflows, support accurate reporting, and ensure consistent processes for engagement, stewardship, and communications. Reporting, Analytics, and Financial Coordination Develop reliable fundraising reports and dashboards that inform planning, forecasting, stewardship, and management decisions. Maintain accurate Development records of gifts, pledges, donor restrictions, and related fundraising activity. Coordinate regular reconciliations and discrepancy resolution with Finance; Finance retains authority for general ledger records, accounting treatment, financial approvals, and official financial reporting. Staff Leadership, Training, and Collaboration Provide operational guidance, quality review, coaching, and training to the Development Coordinator; formal performance management applies if a direct supervisory relationship is approved. Develop staff training, user guides, and change-management supports to improve adoption of systems and processes. Partner with Development leadership, Finance, Operations, Communications, and external providers to resolve operational issues and improve service. Compliance, Documentation, and Accountability Maintain clear records of processes, system decisions, access controls, and fundraising operations to support organizational accountability. Support consistent implementation of applicable gift-handling, privacy, donor-restriction, and internal-control procedures in coordination with responsible departments. Escalate significant data, compliance, vendor, and system risks to appropriate leadership. Qualifications and Competencies Substantial experience in nonprofit development operations, fundraising systems, CRM administration, or related organizational operations. Demonstrated experience with data governance, reporting and dashboards, workflow design, documentation, and staff training. Ability to lead cross-functional projects, exercise sound judgment, and communicate technical matters clearly to nontechnical colleagues. Experience with EveryAction or comparable fundraising CRM systems; strong understanding of fundraising data and financial coordination. Supervisory or team-leadership capability appropriate to assigned responsibilities. Initial Success Priorities (Separate Performance Plan) First 30 days: assess systems, current workflows, reporting needs, and immediate operational risks. By 60 days: complete a documented EveryAction handoff plan, clarify system ownership, and prioritize key procedures. By 90 days: establish agreed Development–Finance reconciliation processes and standard leadership reporting. By six months: improve data quality, document core SOPs, train staff, and demonstrate sustainable internal systems support. SALARY & BENEFITS The annual salary range for this position is $ 86,000 – $105,000 - salary commensurate with experience. NAPAWF provides a highly competitive benefits package, including a 401(k) plan and comprehensive health, dental, and vision coverage for employees and their eligible dependents. NAPAWF also covers co-pays, deductibles, prescriptions, and coinsurance for health insurance. Benefits begin on the first day of the month after or coinciding with start date. NAPAWF also offers full-time employees 15 days of vacation in the first year, 20 days of sick leave, FSA options as well as paid holidays that include the week between December 25 and January 1 of each year. #J-18808-Ljbffr