Medical Customer Service Representative

Overview :
We are seeking a Medical Records Customer Service Representative to join our team in an onsite role supporting a busy healthcare environment. This position serves as the first point of contact for patients and healthcare providers requesting medical records. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced setting while maintaining strict compliance with HIPAA and patient privacy regulations.
Schedule : Monday - Friday, Onsite
Key Responsibilities:

• Assist incoming callers with medical record requests and provide exceptional customer service.
• Answer questions and provide status updates regarding medical record requests.
• Route calls to appropriate hospital departments as needed.
• Maintain confidentiality and ensure compliance with HIPAA guidelines and company policies.
• Open, sort, scan, and accurately distribute incoming mail and documentation.
• Utilize electronic medical record (EMR/EHR) systems to support record requests and workflow processes.
• Operate office equipment including scanners, fax machines, copiers, and other administrative tools.
• Support daily medical records operations while maintaining accuracy and efficiency.

Skills & Qualifications:

• Minimum 6 months of inbound call center or high-volume customer service experience required.
• Previous experience in a medical records department, healthcare setting, or related environment preferred.
• Working knowledge of medical terminology and healthcare office procedures.
• Experience utilizing EMR/EHR systems, including Epic, preferred.
• Familiarity with ICD-10 coding concepts is a plus.
• Strong computer skills with proficiency in Microsoft Word and Excel.
• Ability to type at least 50 words per minute.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask effectively.
• Ability to quickly learn new systems, equipment, and processes.
• Demonstrated commitment to customer service and patient satisfaction.
• Understanding of HIPAA privacy regulations and compliance requirements.
• Self-motivated team player with strong attention to detail.

Job Type & Location
This is a Contract position based out of New York, NY.
Pay and Benefits
The pay range for this position is $21.00 - $23.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on Oct 7, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.


Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.


Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.