I.T. Field Service Technician- Remote Work

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website. Location: Remote - Nevada Employment Status: Hourly Full-Time Customer Experience Target Bonus: 5% We are currently seeking a reliable, motivated, and hardworking Field Service Technician with a solid background in mechanical and electrical systems, along with strong troubleshooting skills. This role involves traveling to customer sites to perform equipment commissioning, conduct end-user training, troubleshoot issues, and ensure optimal performance. When not in the field, the Technician will provide exceptional support via phone and email to assist customers remotely. Provide onsite training, commissioning, and repair of CNC equipment and related products with quality workmanship and strong attention to detail Provide technical support onsite or by phone for new and existing customers Troubleshoot and define root cause of failure as it relates to software, mechanical, and electrical components Complete detailed service event logs, including field and quality control reports Create procedures and documentation for internal training and continuous improvement Partner with production personnel to ensure quality and continuous improvement efforts as it relates to customer satisfaction Support sales by providing system application and specification information Work collaboratively across various business units and products Analytical and systematic approach to troubleshooting and repairing electrical systems, wiring, and component failures in a production environment Complete Job Safety Analysis forms for each job site visited Complete all travel and expense reports in a timely manner Assist the technical support group with customer service by calling and emailing customers with technical issues; create and close cases in Salesforce using LogMeIn 123 or TeamViewer for onboard access to troubleshoot customer issues Qualifications Associate’s degree in Electronics Technology (or related field) or 3+ years’ relevant experience Commitment to travel 75% of the year throughout North America (US, Canada, Mexico); 90% of travel is in the US Current and valid US Passport and driver’s license with a clean driving record and reliable transportation Proficiency reading electrical schematics Experience working with and troubleshooting 3-phase and single-phase equipment Experience with industrial tools/equipment such as mechanical hand tools, power hand tools, etc. Customer support experience Provide professional and courteous customer experience Strong computer literacy skills 3D Solid Modeling / CAD experience recommended Previous work experience with CNC machines preferred Customer focus – While performing the duties of this job, the employee is sometimes exposed to moving mechanical parts and vibration, airborne particles, and machine lubricants and chemicals used in cleaning processes. Involves dirty work surfaces such as metal residue and dust, grease, oil, and other elements typical to industrial environments. Exposure to hot surfaces and material. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law. #J-18808-Ljbffr Lincoln Electric