Bilingual Patient Care Coordinator

Patient Care Coordinator

PAX Health is a leading mental and behavioral health organization dedicated to providing comprehensive and compassionate care to individuals facing mental health challenges. Our team of professionals strive to create an environment where mental health is prioritized, stigma is eradicated, and individuals can thrive in their journey towards well-being.

We are seeking a highly organized and compassionate Patient Care Coordinator to join our team. The Bilingual (English/Spanish) Patient Care Coordinator holds a pivotal role in managing both patient care and administrative tasks. Their primary objective is to ensure that patients receive exemplary support and assistance throughout their healthcare journey.

Responsibilities:

• Maintain patient accounts by obtaining, recording, and updating patient demographics and insurance information in the EHR system.
• Schedule appointments and address patient inquiries via various channels.
• Register and check-in patients in a timely manner through virtual check-in systems or in-person. Prepare necessary documents for the visit and ensure authorization coverage and payment for each visit.
• Maintain accurate financial records by updating patient financial information, recording, and collecting patient charges, and providing receipts for payments.
• Manage insurance claims and maintain accuracy of patient records in the Electronic Health Record (EHR) system.
• Provide support for patients encountering telehealth or technological challenges. Monitor online referral platforms and respond to incoming faxes promptly.
• Notify providers of patients' late arrival; reschedule and/or make other accommodations when necessary.
• Address patient needs, including prescription refills, prior authorizations, and medical record transfers.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining a clean and presentable front office and reception area.
• Helps patients in distress by responding to emergencies.
• Encourages patient compliance with preventive care by reaching out to patients and reminding them when they are due for follow ups, re-evaluations, etc.
• Other duties as assigned

Requirements:

• Must speak English/Spanish
• High school diploma or equivalent.
• Completion of a Healthcare Administration certificate program preferred
• 3+ years of experience working as a medical receptionist/administrative assistant in the healthcare field
• Proficiency in Word, Excel, and Google Suite.
• Proficiency in Electronic Health Records (EHR) software.
• Excellent organizational and time management skills
• Strong interpersonal communication skills
• Strong attention to detail and organizational skills.
• Punctuality and efficiency paired with empathy and interpersonal skills.

Equal Opportunity Employer (EOE) Statement for PAX Health

Pax Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a diverse and inclusive work environment where all employees are valued, respected, and treated fairly. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.