Housekeeping Manager

Job Description

Job Description

Showboat Hotel & Island Waterpark: What drives usShowboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences. Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean. The resort features a beautifully renovated pet friendly hotel featuring 852 rooms, including walk-out balcony suites; 100,000 square feet of flexible meeting space; the world's largest arcade spread throughout the property which includes a 45,000 square foot indoor raceway. The newly open ISLAND Waterpark, a state of the art all year-round resort highlight is the largest indoor beachfront waterpark in the world, featuring 120,000 square feet housing 11 waterslides, a one-of-a-kind slide island, surf simulator, an indoor boardwalk, Paradise adult island and much more. The true fun and excitement of the Showboat Resort is its employees. Joining our team means immersing yourself in an environment that thrives on teamwork, mutual support, and a shared position for delivering exceptional guest experiences to make Showboat Resort Atlantic City's destination of choice. You will have the opportunity to collaborate with colleagues from each exciting area of the resort so that you will contribute to a dynamic and exciting work environment that continuously exceeds guests' expectations. Join us and let's work together to make Showboat resort the premier choice for families and fun seekers looking for unforgettable experiences. Showboat Core ValuesHere at the Showboat .Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages.Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations.Hearts that Serve – we are driven by a passion to bring joy and happiness to the guests that we serve.Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.What does a Housekeeping Manager do?As a Housekeeping Manager at Showboat Hotel & Island Waterpark, your day-to-day will be an exciting blend of leadership, organization, and hands-on involvement. You’ll start each day by inspecting guest rooms and public areas to maintain our high cleanliness standards. Collaborating with your team, you'll assign tasks, ensure supplies are stocked, and train new staff members on proper housekeeping techniques. Your schedule will be flexible, which means you can expect to work evenings, weekends, and holidays, making it the perfect fit for those who enjoy a dynamic work environment.You’ll also spend time interacting with guests, addressing their needs and feedback, ensuring they have the best experience possible. With every day presenting new challenges, you'll keep the energy high and the atmosphere welcoming!Would you be a great Housekeeping Manager?To thrive as a Housekeeping Manager at Showboat Hotel & Island Waterpark, you’ll need a vibrant mix of skills to keep our operations running smoothly.What we are excited to see Strong leadership abilities are essential, as you’ll be guiding a diverse team towards high performance and exceptional guest satisfaction. Exceptional organization and problem-solving skills will help you navigate daily challenges effectively. Proficiency in hotel property management systems like Opera PMS and housekeeping software such as HotSOS is crucial for managing tasks efficiently. You'll also be responsible for budgeting, scheduling, and payroll management, so a solid understanding of inventory control and ordering is key.Familiarity with cleaning techniques, equipment, and chemical safety ensures a safe environment for both staff and guests. Knowledge of hospitality service standards to elevate the guest experience  Knowledge and skills required for the position are:Strong leadership, organizational and problem-solving skillsProficiency with hotel property management systems (e.g. Opera PMS) and housekeeping software (e.g. HotSOS ); BudgetingScheduling and payroll managementInventory control and orderingKnowledge of cleaning techniques equipment and chemical safetyUnderstanding of hospitality service standards and guest satisfaction.Proficiency in Microsoft Office (Excel Word)Excellent verbal and written communication;Bilingual (Spanish/English) preferredJoin us!