Chief Programs Officer

Chief Programs Officer

HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Northern Virginia. We provide quality medical, dental, and behavioral health care to all ages who might not otherwise be able to afford it. Work Life Balance – NO WEEKENDS!! Competitive Salary and Benefits package includes a 401K Retirement Plan, Medical, Dental, Vision, Group Life, STD, LTD; Paid Time Off and 10 Paid Holidays. HealthWorks is a mandatory flu vaccine organization.

Pay Range - $150k

Definition

The CPO is responsible for managing and supervising the organization's daily operations. Fostering teamwork, the CPO will develop and implement plans for operational systems, processes, and personnel assignments to support the organization's growth and strategic planning objectives while prioritizing our patients' health.

Roles & Responsibilities

Strategic Leadership & Organizational Development: Serves as a senior member of the Executive Leadership Team, partnering with the CEO, CMO, CDO, and CFO to develop and implement organizational policies, strategic initiatives, and operational plans that advance the mission of the organization. Contributes to long-term planning efforts, including fulfillment of 330-grant obligations and HRSA program expectations, ensuring alignment across all operational departments.

Special Projects: Manages large-scale, high-priority organizational projects as assigned by the CEO and Board of Directors, such as new program launches, facility expansions, or major operational transformations that require dedicated leadership, cross-functional coordination, and sustained executive attention.

Clinical & Administrative Operations: Oversees the Director of Clinic Operations in the day-to-day operational performance of all clinical support and administrative functions across all sites, excluding direct medical decision-making. Ensures that clinical workflows, patient-facing systems, and administrative processes are consistently evaluated, refined, and aligned with best practices to deliver high-quality patient care and exceptional customer experience.

Quality Improvement & Patient Experience: Supports the Director of Quality and Risk in their operational analysis in collaboration with the CMO to identify workflow inefficiencies and drive measurable improvements in patient outcomes and staff productivity. Participates actively in the Quality Improvement Committee and oversees the development, implementation, and monitoring of patient satisfaction feedback systems. Ensures adherence to Patient Centered Medical Home (PCMH) standards across all reporting departments.

Financial Oversight & Accountability: Collaborates with the Chief Financial Officer to implement, monitor, and enforce financial policies across all administrative departments. Holds department leaders accountable to established budgets.

People Leadership & Supervision: Fosters a culture of accountability, teamwork, and professional growth throughout the organization. Ensure teams have the guidance and resources needed for effective decision-making.

Facilities & Infrastructure Management: Accountable for all aspects of facilities management, including physical plant oversight, preventive maintenance, repairs, renovations, new construction, and compliance with all applicable documentation requirements in support of the Facilities Manager. Leads the IT Manager, and EHR Administrator to develop and implement training programs and procedures related to the practice management system, ensuring technology infrastructure supports efficient clinical and administrative operations.

Communications & Marketing: Oversees the organization's marketing and communications functions, ensuring consistent and mission-aligned messaging internally and externally.

Community Representation: Attends meetings and represents Healthworks in the community when assigned by the CEO.

Specific Areas of Responsibility: Clinic Operations, excluding Medical Decision Making; Pharmaceutical Operations; Dental Operations; Facilities Management; Special Projects; Marketing and Communications; Information Technology & Electronic Health Record; Quality, Risk and Compliance

Position Requirements - Qualifications & Education Requirement

A bachelor's degree in business or healthcare management is required with a minimum of seven years of operations and supervisory experience. A master's degree in business or healthcare management is preferred. An individual must be skilled in planning, coordinating, and organizing efforts. Previous experience in a community health center setting preferred. Operational knowledge of the organization, its relationships with appropriate agencies, and its affiliation with the Department of Health and Human Services is preferred. Previous experience with Northern Virginia Non-profits is preferred. A medical background is beneficial.

Knowledge, Skills, & Abilities

Demonstrated ability to manage multiple functions and projects simultaneously. Demonstrated ability to manage teams and develop people effectively. Demonstrated excellent organizational and analytical skills. Demonstrated Project Management proficiency. Demonstrated ability to delegate responsibilities and establish processes to hold people accountable without micromanaging. Demonstrated ability to function well in high-stress, changeable, and demanding situations, responding positively and professionally. Demonstrated excellent written and verbal communication skills, be highly organized, proactive, and excel at working in partnership with a team. Must demonstrate a personal and professional commitment to HealthWorks and its Mission Statement. Proficiency in Microsoft Office and EMR/EHR skills, including the preparation of reports. Must possess professional integrity and excellent problem-solving skills in appraising situations and making decisions. A person in this position must be a visionary with supervisory and administrative experience, mature judgment, good leadership, interpersonal, communication, and computer skills. Ability to work and interact effectively and positively with other staff members and community partners to build and enhance teamwork in the clinics and overall organization. The ability to delegate responsibilities and create a climate of teamwork and accountability is needed. Exemplifies excellent customer service with patients, visitors, and staff. Relates well and works collaboratively with all levels of staff and community partners in a professional manner. Is self-motivated and able to work independently. Takes initiative to assist others proactively and to resolve problems with other departments and coworkers without direct supervision. Track record of always maintaining and ensuring patient and employee privacy and confidentiality. Consistently demonstrates respect for different cultures, capabilities, and/or personalities of internal and external customers.

Full-Time/Part-Time - Full-Time

Location - LCHC Leesburg

This position is currently accepting applications.