Remote IT Support Specialist

About the job Remote IT Support SpecialistWe are looking for a competent IT SupportTechnician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.You should have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.The goal is to create value for clients that will help preserve the companys reputation and business.ResponsibilitiesServe as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresRequirements and skillsProven experience asother customer support roleTech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesProficiency in EnglishCustomer-oriented and cool-temperedBSc/BA in IT, Computer Science or relevant fieldJ-18808-Ljbffr Team Car Care / Jiffylube