Accounts Receivable Specialist

Location: Grand Rapids, MI You are a vital member of our growth-minded, industry-leading, innovative, brand-driven, global employee-owned company. You are challenged to grow, expected to challenge others, are part of something much bigger than yourself, and leave an indelible legacy through the people your life has impacted. You have the opportunity to maximize cash flow and streamline financial operations across National Nail's diverse brand portfolio. Managing the full A/R lifecycle, this role uses data-driven reconciliation, credit risk assessment, and strategic collections to resolve variances, accelerate cash flow, and support company growth from a foundational financial level. Essential responsibilities include serving as the Accounts Receivable Specialist, supporting the efforts of our Controller, Credit Manager, and Sales Team. This role ensures customer accounts are up to date, with funds properly applied and short payments followed up on with urgency and accuracy. It supports our credit management decisions, timely order releases, and maintains a clean ledger. Essential Duties Accurate and timely application of customer payments. Set up new customers in the business system and maintain customer master. Process customer credit card payments and electronic checks in accordance with company policies. Perform payment reconciliations to ensure proper application. File maintenance to include scanning of documents to electronic files. Troubleshoot problem orders and accounting holds. Track and pursue resolution to customer short payments. Communicate short payment to the Credit Manager. Other duties as assigned. Required Skills Detail-oriented with the ability to manage multiple concurrent tasks. Organized, solution-oriented, with excellent time management skills. Proven team player with strong communication and interpersonal skills. Problem-solving skills to address customer issues and find solutions to challenges. Intermediate to advanced computer skills to include Microsoft Excel and Google Sheets. Positive attitude. Success Criteria Timely and accurate application of all customer payments. Accurate account set ups ensure proper shipping, billing and collection practices. Timely and detailed short payment tracking/follow-up positions us for favorable resolution. Clear and consistent communication allows alignment with internal teams and customers. Qualifications 2+ years of accounts receivable, cash application or related experience in fast paced, high‑volume B2B environment. Accounting Certificate of Associate Degree preferred. Align with our purpose, 8 character traits, and cornerstones. About Us We are an employee-owned company and a proud part of the American building materials industry for nearly 75 years. We have a storied history of innovation, which many say is in our DNA. From product to brand, to sourcing to customer‑centric solutions, we constantly ask the “what, why and how” questions that many are afraid to ask. Our core brands of CAMO, PRO‑FIT, and STINGER are the “asked for brands” in their respective segments and can be found at the finest names in the LBM, Roofing, Home Center, Distribution and STAFDA channels of the building industry and more recently, through our E‑Commerce presence. Our brand users are the hardworking folks who build things with their hands, and just like us, are business owners. They build our homes, our decks, install our roofs, and depend on our brands to support them in delivering a job well done. Our company's reason for existing: Whether supporting our customers, suppliers, employee‑owners and their families or the communities in which we live and work, our purpose is simple; inspire whoever we engage with to help them become better. Better people, families, businesses, and ultimately leave better the communities in which we live. We get this is a moonshot reason for existing. Yet it is one we are committed to. Our Culture Servant focused. Founded on Four Cornerstones, 8 character traits, and a simple operating philosophy of Serve. Better. Value. Fun. High standard, embraced by a dedicated team of employee‑owners who enjoy the fruits of hard work while having a “bit of fun” along the way. Growth‑minded, driving intentional investments in developing our people, our customers, and our communities. Innovative. #J-18808-Ljbffr