Regional Director of Operations

Description

The Regional Director of Operations (RDO) is a strategic and hands-on leader responsible for overseeing the successful and profitable operation of multiple hotel properties within a designated region. This role focuses on maximizing guest satisfaction, driving revenue growth, maintaining operational excellence, and ensuring adherence to brand and regulatory standards. The RDO will lead cross-functional teams, develop strong partnerships, and implement performance-driven strategies that align with company goals.

We uphold a people-first culture where relationships come before business, and intentional culture powers performance. Our mission-to raise the bar on what Relationships, Reputation, and Returns mean in hospitality-drives everything we do. By combining proven systems, talent development, and a culture rooted in genuine connection and ownership results, our company fosters an environment where team members are empowered to grow and deliver exceptional outcomes.

Responsibilities

• Deliver regular updates on performance, financial status, and operational metrics to key stakeholders, including owners and corporate leadership.
• Conduct property inspections, enforce regulatory and franchise compliance, and address concerns to uphold brand standards.
• Manage all daily hotel operational areas, including housekeeping, maintenance, front desk, and F&B to ensure smooth and efficient execution.
• Collaborate with sales teams to increase market share, maintain key client relationships, and monitor performance to meet revenue goals.
• Promote a customer-focused culture by delivering outstanding guest experiences, conducting regular guest satisfaction surveys and utilizing feedback to continually improve service and experience.

Qualifications

• A bachelor's degree (B.A.), 3-5 years of relevant experience and/or training, or an equivalent combination of education and experience.
• Strong verbal and written communication skills, with the ability to lead meetings and present effectively to stakeholders at all levels.
• Must be able to leverage and be proficient in systems to streamline operations and reporting, such as Property Management Systems, Excel, Word, Outlook, and PowerPoint.
• In-depth knowledge of hotel operations, including preventative maintenance, housekeeping, F&B, and guest services.
• Ability to thrive in a fast-paced environment and manage changing business needs with frequent overnight travel, as such should be available by phone 24 hours a day, 7 days a week.