Service Delivery Specialist

What you will get as the Service Delivery Specialist:

• Competitive salary, commensurate with experience and education.
• Quarterly incentive program.
• Comprehensive benefits package
• Health, dental, vision and life insurance.
• Paid time off.
• Employee assistance program.
• Flexible spending account.
• Health savings account.
• 401 (k)
• Equal Opportunity Employer.

What you will be doing as the Service Delivery Specialist:

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions.
• Train Team Leaders at new or existing branches.
• Responsible for the completion of company paperwork and electronic data entry.
• Responsible for using company computer system to complete customer orders and manage inventory.
• Help service, ship, and receive equipment in branch warehouses.
• Provide professional customer service to hospital contacts, listening and responding to their patient an equipment needs.
• Maintain a neat appearance, including wearing company uniform.
• Adhere to the operations process, including quality management system standards.
• Coordinate daily with local sales representatives and other company members on equipment orders and delivers, planning and support to healthcare partners.
• Participate in business planning and professional development sessions.

What you will need as the Service Delivery Specialist:

• High School Graduate or equivalent.
• Valid Driver's License and good driving record for past 3 years.
• 4-6 years of relative industry experience.
• Ability to provide excellent customer service to professional in the healthcare industry.
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries.
• Ability to travel for trainings.
• Ability to work multiple shifts, including on call as needed.
• Ability to work unsupervised.
• Excellent communication skills.
• Lift up to 75 lbs. and push/pull up to 150 lbs.
• Ability to pass DOT certification/physical.