Business Development Representative

BOSTON RETAIL SOLUTIONS - Job Description

Title: Business Development Representative

Location: Remote, Hybrid or In-person

Reports to: Chief Commercial Officer

POSITION DESCRIPTION 

This role focuses on growing all-new revenue and a customer base for adjacent products and services that are outside our traditional catalogue. This person calls, emails and otherwise connects with inbound customer leads and creates outbound communications for external target new accounts or established accounts when appropriate. There may be occasional support for marketing communication projects including trade shows, special events, and any other marketing projects as needed.

POSITION ACCOUNTABILITIES:

• Achieves new product revenue goals 

• Earns new business through all new customer channels, not existing ones

KEY RESPONSIBILITIES:

• Research and identify new targets focusing on growing customer revenue in commercial business vertical markets such as airports, clean rooms, hospitality space, medical buildings, laboratories, agricultural facilities and other related facilities

• Develop a strong understanding of Boston Commercial Solutions newly identified product and service offerings. 

• Generate new business opportunities by conducting outbound prospecting activities and securing meetings with decision-makers at target accounts. 

• Work with internal subject matter experts to generate timely, professional project quotes for new and existing customers.

• Support the business by serving as the subject matter expert and liaison between our different divisions as directed for customer needs and requests. 

• Be or become and expert in light construction processes and bidding tools

• Conduct quote follow-up for assigned customers and projects. 

• Follow Boston Commercial Solutions CRM processes and procedures.

• Work with and provide feedback to sales and marketing support personnel to generate proper communication templates, messaging and other streamlined customer communication efforts. 

• Monitor applicable industry trends and share information and updates as needed with the sales team.

EXPERIENCE, EDUCATION AND SKILLS:

• Bachelor’s Degree in Communications, Marketing or Public Relations or related field and/or equivalent experience is required.

• Proven experience in annual new revenue targets in excess of $1M 

• Direct experience in B2B selling by telephone, email, Linkedin, and other commonly used tools.

• HubSpot and or relevant direct experience with CRM as a prospecting tool. 

• Strong customer relationship management skills, including the creation of customer messaging and excellent verbal skills.

• Team player who works in collaboration with the company as well as customers exercising strong communication and follow up skills. 

• Strong organizational and time management skills with demonstrated success as a self-starter working independently. 

• Ability to learn and articulate technical product information. 

• Demonstrates a goal-oriented and metrics driven mindset.

• Comfortable and resilient in the face of rejection; balancing patience and persistence. 

• Competent in GoogleWorkspace. 

• Experience in construction processes, facilities management, or architectural design is a plus.

OTHER QUALIFICATIONS:

• Commitment to upholding our Company’s Core Values :

• Keep Your Word

• Care for Your Colleagues

• Do Things Right the First Time

• Exceed Customer Expectations

• Think Like an Owner

• Travel: Up to 10% travel will be expected in this role. Occasional overnight or out of state travel may be required. 

• Hours of work : This is a full time, exempt position often requiring at least 40 hours a week with additional hours needed at times. Typical schedule is Monday - Friday day shift hours, but also requires flexibility including days, nights and weekends as needed. 

• Work environment: This job will take place either remotely or in a traditional office setting. 

• Physicality: This position will require prolonged periods of sitting at a desk and working on a computer, frequent use of computer systems and exposure to computer screens for extended periods of time.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.