Sales Support Specialist

Sales Support Specialist I

XYBIX SYSTEMS, a leading innovative ergonomic furniture manufacturer located in Littleton, CO is searching for a Sales Support Specialist I (SSS1) to join their existing Sales Optimization Team! We manufacture customized sit-stand furniture for 911 dispatch centers, hospitals, public utilities, and transportation. All of our products have health and comfort designed into them for people in these fields. Truly, we serve those who serve others.

The Sales Support Specialist I (SSS1) reports to the Sales Optimization Team Manager. As an employee of Xybix, he/she is responsible for professionally representing Xybix to all customers and partners, meeting or exceeding established goals, and enhancing Xybix's reputation for service, quality, and functionality. The SSS1 helps drive the company's success by supporting the Territory Managers and their customer activities, assisting with smaller opportunities, and uncovering new business.

If you enjoy working on a high performing team, love collaboration and a team environment – then you could be a great fit with our company!

PRIMARY JOB FUNCTIONS:

• Support Territory Managers by ensuring project data, tasks and opportunities are accurate and viable
• Assist Territory Managers with specific Customer Service and post-sale related projects
• Responsible for uncovering and qualifying leads at the initial stages of the sales cycle and supporting marketing campaigns

SPECIFIC JOB FUNCTIONS:

1. Support tasks and critical dates for Territory Managers to keep their projects on time with accurate information

o Field emails or phone calls to clients and support TM pipeline data and tasks

o Ensure all calls, tasks, email, and project processes are logged correctly

o Prioritize all opportunities and tasks to determine which projects need to be addressed

o Initiate drip campaigns to appropriate projects and customers

2. Assist Territory Managers with Design and Customer Service-related inquiries

o Create and update opportunities related to monitor additions, storage additions, accessory additions, etc

3. Responsible for gathering and qualifying cold leads at the initial sales cycle

o Gather customer lists from ZoomInfo, purchased Database, and Territory Managers of potential clients. Log them appropriately in Salesforce

o Research and call into territory to complete metro intelligence document

o Make cold calls and create interest for sales reps in each vertical and territory. Set up follow up actions and calls for Territory Managers

TERRITORY AND CATEGORY

• This territory includes North America and Canada. We may modify the regions covered during your training.
• The "Dispatch" industry channels include Public Safety, Federal Government, Education, Security, and General Industry.
• The "Healthcare and Command & Control" industry channels include Hospitals (Imaging), Department of Transportation, Airports, and Utility Control Rooms.

TOOLS, TRAINING, AND SUPPORT

• Xybix will provide all technology and equipment required to do this job at the Xybix offices. Xybix will also cover authorized travel expenses as listed in Xybix's "Travel Expense Standard Allowances."
• Xybix will enroll the SSS1 in the Training Platform which will include; On-Boarding Training (one week at Littleton, Colorado offices), scheduled training directives and research, bi-annual training, possible ride-a-longs, and annual rewards and training events.
• Sales, Marketing, Customer Support, Design, Installation, Executive Leadership, and the VP of Sales will provide the needed information required to ensure you are competent and fully equipped to service our customers at the highest level and grow your assigned territory. We "work as one" at Xybix.

Education and/or Experience:

• Bachelor's degree from a four-year college or university or commensurate industry experience is preferred. A high school diploma or GED is required.

Sales experience

• One year of inside or outside sales experience in comparable industries preferred.
• Ability to plan and manage a sales account.
• History of meeting deadlines and project goals.
• Experience utilizing CRM systems, metrics and dashboards preferred

Marketing experience

• Experience or familiarity with email or call campaigns to schedule meetings.
• Experience with marketing communications and market segmentation preferred.

Certificates, Licenses, Registrations:

• Must have a valid driver's license, clean driving record, and proof of automobile insurance.
• Must pass a background check and have excellent references.
• Must be meeting performance/attendance standards in current role.
• Not on any formal corrective action (performance/behavior).
• Must be able to operate in a drug-free workplace.

Skills & Abilities:

• Willingness to travel up to 20%. Overnight stays are required periodically.
• Ability to work collaboratively with colleagues and staff to create a result driven, team-oriented environment. Connects others and builds bridges to make things happen.
• Ability to think critically and problem solve while keeping customers satisfied.
• Excellent written and verbal communication skills, with history giving presentations.
• Strong communication and negotiation skills; knows how to get what they want from someone.
• Keen interpersonal and customer relations skills; knows how to "read the room."

BENEFITS:

• Paid time off, holiday pay.
• Percentage of employee health insurance and family coverage paid. Dental and Vision insurance available. (Percentages paid determined by health package selected by employee)
• 401k with 4% company match after 1000 hours and a year employment.
• Long term disability and employee life insurance.
• Discretionary annual performance bonuses.
• Career advancement options.

POSITION STATUS: Full-time / Non-Exempt (applicable overtime will be provided)

PAY RANGE: $24.00 - $27.00 per hour depending on experience

SHIFT: 8:00am – 5:00pm or 7:00am - 4:00pm

*LOCAL COLORADO CANDIDATES ONLY: apply as this position will require you to report to our Littleton, CO office. Xybix Systems does not provide relocation assistance. Once training has been completed, a 1-day/week work from home model can commence. After six months of employment, 2-day/week WFH can be earned. We are targeting a strong professional who is local and can easily commute to Littleton, CO!

Application Deadline:

This position is expected to stay open until August 7, 2026. Please submit your application as soon as possible and no later than August 7, 2026 at 11:59PM to ensure consideration.

EEO Statement: Xybix Systems does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

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