Front Desk Attendant

Job Description

Job Description

The Front Desk Attendant is responsible for delivering a world class customer service and sales experience to all guests. We believe in the courage, the heart, and the soul of a community. The Front Desk Attendant position has a strong focus on behaviors that lead to an outstanding guest experience, community engagement, and achievement of sales revenue goals.

Duties & Responsibilities

Guest & Member Experience

• Effectively engages with guests and members to deliver a world class experience each time they step into our facility.
• Ensures all new guests and members feel welcomed to be a part of the community.
• Aids in member retention activities in order to drive the guest experience.
• Gives friendly greeting to each guest and promptly attends to their needs.
• Provides a clean facility for guests and members to enjoy their workouts.
• Assists in class set up/tear down as needed.
• Executes daily operational activities including but not limited to cleaning, laundry, retail stocking etc.
  
  

Member Acquisition

• Understands and communicates program offerings to guests.
• Demonstrates the ability to inspire guests to take the next step in their fitness journey by becoming involved in a MOXI3 program.
  
  

Qualifications

• 1 Year of Customer Service experience
• Ability to work early mornings and late evenings.
• Must be available to work weekends
• Ability to communicate effectively on the phone.
• Able to work in a loud environment.
• Ability to lift and move pieces of fitness equipment