National Account Director

National Account DirectorThe National Account Director is responsible for the strategic leadership, client retention, financial performance, and growth of a national portfolio within the Data Center and Mission Critical industry. This role serves as the primary executive relationship owner and works closely with customer leadership, operations teams, and internal stakeholders to ensure the successful delivery of integrated facility services, including engineering, critical facility maintenance, janitorial, and workplace support services.The National Account Director provides leadership across a complex portfolio of mission-critical facilities, ensuring contractual commitments, operational performance, customer satisfaction, and business objectives are achieved. This role partners closely with Operations, Finance, and Executive Leadership to strengthen customer relationships, identify growth opportunities, and drive long-term account success.In this role, you will leverage the ABM Way to impact:Customer Intimacy: Establish and maintain executive-level customer relationships while serving as a trusted advisor.Growth: Drive account retention, service expansion, and long-term strategic growth opportunities.Financial Acumen: Oversee portfolio performance, contract compliance, profitability, and business outcomes.Operational Excellence: Partner with operational leaders to ensure consistent service delivery across a national portfolio.ResponsibilitiesClient Relationship & Account LeadershipServe as the primary executive relationship owner for a national Data Center portfolio.Build and maintain trusted partnerships with senior customer stakeholders.Lead executive business reviews, operational reviews, and governance meetings.Manage customer escalations and ensure timely issue resolution.Develop and execute account retention strategies.Identify opportunities to expand services and strengthen customer partnerships.Support contract renewals and long-term account planning.Operations & Service DeliveryPartner with Operations, Engineering, and Janitorial leadership teams to ensure exceptional service delivery.Maintain a deep understanding of portfolio operations, contracts, service scopes, and customer requirements.Monitor operational performance and ensure alignment with service commitments.Review KPIs, SLAs, customer feedback, and portfolio performance metrics.Support continuous improvement initiatives across the portfolio.Financial & Business PerformanceMaintain accountability for overall account health and profitability.Review financial performance and partner with operational leaders to improve results.Participate in budgeting, forecasting, and financial reviews.Monitor contract compliance and service delivery performance.Identify risks and opportunities impacting account performance.Cross-Functional LeadershipCollaborate with Operations, Finance, HR, Safety, and Executive Leadership teams.Influence stakeholders across multiple functions without direct authority.Support strategic initiatives that enhance the customer experience.Foster a culture of accountability, partnership, and continuous improvement.QualificationsEducation & ExperienceBachelor's degree preferred or equivalent combination of education and experience.Minimum of 10 years of experience in strategic account management, facilities management, corporate real estate, engineering services, or related industries.Minimum of 5 years supporting large national or enterprise accounts.Experience within Data Centers, Mission Critical facilities, Integrated Facilities Management, or similar technical environments preferred.Experience leading executive-level customer relationships required.Knowledge, Skills & AbilitiesStrong executive presence and relationship management skills.Proven ability to drive customer retention and account growth.Strong financial and business acumen.Experience leading strategic business reviews and executive presentations.Ability to influence cross-functional teams and drive results without direct authority.Strong communication, negotiation, and problem-solving skills.Proficiency with Microsoft Office applications.Experience with CRM, reporting, and performance management tools preferred.Ability to travel approximately 25%.Valid state-issued driver's license required.About UsABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit InfoJob Identification 170494Posting Date 10/22/2026, 09:01 PMJob Schedule Full timeLocations San Francisco, CA, United StatesJob Category FacilitiesWork Days Full Time DaysWorkplace On-site