Member Service Representative - Norwalk Branch

Member Service Representative

Location: Norwalk, CT

Employment Type: Full-Time

About Mutual Security Credit Union

Mutual Security Credit Union is a financial cooperative owned by the members it serves through its branches in Danbury, Norwalk, Shelton, Bridgeport, and Watertown. Headquartered in Shelton, Connecticut, MSCU has been servicing Fairfield, New Haven and Litchfield counties for over 70 years and takes pride in a total membership of over 28,000 and assets over $350 Million.

We exist to help our members and our communities thrive by providing thoughtful, reliable financial services rooted in integrity and respect. As an organization, we prioritize growth with purpose, supported by a proven commitment to internal development and career progression.

Our Workplace Culture

At MSCU, we believe our success is driven by our people. We work collaboratively across departments, prioritize open communication, and support one another in serving our members well. We are committed to creating an inclusive, respectful environment where employees are encouraged to grow, contribute, and build meaningful careers, not just hold jobs.

The Opportunity

As a Member Service Representative, you will be a trusted resource for members, delivering exceptional service through in-person and phone interactions. You'll support day-to-day banking transactions, help members understand and access products that meet their needs, and contribute to MSCU's mission through service, education, and relationship building.

This role blends transactional service, consultative sales, and community engagement, making it ideal for someone who enjoys helping others, identifying opportunities to add value, and working in a collaborative, member-focused environment.

Join our Team and be a part of a movement that is fostering change and making a meaningful impact every day.

Major Responsibilities

1. Embrace the movement to foster change and make a meaningful impact within the Community by exhibiting our corporate values of Integrity, Empowerment, Respect and Commitment in an effort to promote professional growth and prosperity within the organization and the neighborhoods that we serve.
2. Welcome members to the Credit Union and provide routine information concerning services in accordance with Credit Union policies. Direct members to the appropriate department for specific information and service.
3. Provide members in person and by phone with services such as deposits, withdrawals, transfers, and balance information. Proactively educate members on utilizing available access channels (i.e., ATM, WEBLINE, Telephone and Mobile banking).
4. Transform service transactions to sales opportunities according to customer need and refer opportunities to partners (i.e., Mortgage/MFS) where appropriate.
5. Cross-sell all services of the Credit Union which benefit the member.
6. Responsible for reaching sales goal targets as required.
7. Balance vault, ATM, branch and all other end of day work.
8. Open new accounts.
9. Participate in various community functions to help promote the Credit Union's branding and community roots
10. Accurately maintain all items transacted, and balances to the daily MSR/Teller report and submit to accounting.
11. Answer member inquiries on general information regarding all Credit Union services and assist members in resolving account discrepancies.
12. Process payroll deductions and file maintenance on general accounts.
13. Maintain confidentiality of member accounts.
14. For the purpose of maintaining Credit Union goals, it is the responsibility of each employee to strive for the continuous quality improvement of processes and quality of service to internal and external customers.
15. Abide by all federal, state, and local laws including but not limited to: The Bank Secrecy Act, including the Office of Foreign Assets Control (OFAC) and Financial Crimes Enforcement Network (FinCEN); Uniform Commercial Code (UCC); Federal Reserve Bank; and National Credit Union Administration (NCUA) NOTE : The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

Position Requirements

1. Requires the equivalent of a four-year high school education.
2. 1+ years' sales/productivity experience.
3. Cash Handling Experience.
4. Basic mathematical skills required.
5. Ability to type and use general office machines including computer terminals.
6. Knowledge of MSR/Teller procedures, services for members, and credit union philosophy.

Physical and Mental Abilities

1. Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.
2. Sitting the majority of the time.
3. The ability to occasionally lift, push, pull or carry up to 10 pounds.
4. Occasional bending, squatting, twisting, climbing, reaching above, at or below shoulder level, and kneeling.
5. The ability to meet deadlines and maintain accuracy.
6. The ability to effectively interact with all personality types in stressful situations.
7. Excellent ability to communicate effectively.
8. Occasional travel required.

Why Mutual Security Credit Union!

In addition to a competitive salary and lucrative benefits package, employees receive generous vacation and personal time off and delight in a variety of company sponsored events throughout the year. Our comprehensive benefits package includes:

• Medical, Dental, Vision Plans
• Life and Accidental Death and Dismemberment Insurance (100% employer paid)
• Accident and/or Illness Disability Insurance (100% employer paid)
• 401(k) Plan with Company Contribution
• Vacation, Holiday and Personal Time Off Pay
• Birthday PTO Day
• Mental Health PTO Day
• Volunteer Day One paid day a year to support the causes that matter to you!
• Gym Membership Stipend
• Employee Referral Program
• Education Assistance Program
• Employee Wellness Program
• Leadership and Employee Development Training Programs

Interested candidates please submit your resume with salary requirement.

MSCU is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.