Customer Service Specialist

Job Description

Job Description

Join Our Mission at Lambs Farm

At Lambs Farm, we are passionately committed to enriching the lives of adults with developmental disabilities by providing them with meaningful work opportunities in a vibrant and intentional community. Our diverse facilities, including a farmyard, pet adoption center, restaurant, bakery, country store, and thrift store, delight the public while equipping our participants with crucial employment skills in a supportive environment.

Lambs Farm is a nurturing community where participants are empowered to choose their paths, from work to leisure activities, fostering self-reliance and personal growth. It is also a place where families can teach their children about inclusivity and understanding people with disabilities.

Do you have a zest for community service, love engaging with dynamic settings, and seek to make a meaningful daily impact? Lambs Farm might just be your dream workplace. Here, we embody hard work, excellent care, and a commitment to cultivating the human spirit.

Summary

We are seeking a flexible and dependable Customer Service Specialist to support daily operations across multiple areas of Lambs Farm, including retail, food service, animal care, and warehouse functions. In this hands-on role, you will help ensure smooth, efficient operations while working alongside participants during structured work activities.

Reporting to departmental supervisors, you will play a key role in maintaining organized, safe, and welcoming environments while reinforcing workplace skills and supporting a positive experience for visitors, customers, and participants alike.

The Role

• Support daily operations across animal care, retail, food service, and warehouse environments to ensure efficient program and business performance
• Assist primary staff with feeding, cleaning, stocking, inventory management, and order fulfillment during high-demand periods
• Work alongside participants during assigned tasks, reinforcing job expectations, routines, and basic workplace skills under supervision
• Maintain clean, safe, and organized workspaces for staff, visitors, customers, and participants
• Assist with customer and visitor interactions, providing basic information, service support, and a welcoming experience
• Adapt to changing priorities and provide support across multiple departments as needed
• Uphold safety standards and operational procedures across all work environments
• Support special events, weekend operations, and peak business periods as needed

Qualifications

• High school diploma or equivalent
• Flexible and adaptable, with the ability to work across changing environments and tasks
• Prior experience in animal care, retail, food service, or warehouse operations preferred
• Strong customer service, communication, and teamwork skills with a positive, energetic approach
• Ability to work across multiple settings while maintaining professionalism and attention to detail
• Valid driver's license with a clean driving record
• Physically able to bend, lift, walk, and move up to 50 pounds
• Proficiency in reading, writing, and speaking English
• Basic computer skills, including email, data entry, and common office software
• Availability to work evenings and weekends based on business needs and special events

Compensation

The hourly rate for this role is $15.00 per hour

Disclaimer: As part of the pre-employment process, all employees at Lambs Farm are required to successfully complete background and registry checks and medical screenings. These measures are in place to ensure a safe and compliant environment for everyone involved. We appreciate your understanding and cooperation.