Assistant Front Office Manager

Assistant Front Office ManagerLive Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.If you are an internal applicant, please log into Workday and apply for your application to be considered.Essential FunctionsEffectively leading and managing the Front Office teamGuaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP's and daily group activitiesCreating and maintaining positive rapport and relationships with local community leaders and vendors alikeStaying informed of the latest offerings within the community to guarantee the guest experience is exceptionalEnsuring excellent customer service is provided to guests throughout their staySelecting, training, and scheduling front desk AssociatesMaintaining new procedures for Guest Relations operations that improve processes and communicationOrdering supplies and maintaining an appropriate level of inventoryCommunicating and developing front desk Associates to ensure all standards are met on a consistent basisPerforming additional duties as assigned that may be outside of the normal scope based on business needsQualificationsCollege degree preferred2 to 3 years leadership experience in a luxury hotelExceptional guest recovery skillsEnjoy interacting with people in a fast paced environmentExcellent organizational and time management skillsStrong knowledge of MS Office, including Word, Excel, PowerPoint and OutlookMust possess a positive attitudeMust be willing to participate in a learning environmentMust integrate company values throughout all interactionsMust be able to quickly adapt and effectively use new software productsMust be dependable and available to work within the resort on weekends, nights and/or holidays based on business demandsThe pay scale* for the Assistant Front Office Manager role is $70,304-72,000.00.*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.