Youth Development Professional/Front Desk

Schedule: Mon, Tues, Thurs & Fri 1:30pm - 7:00pm and Wed 11:30am-7pm

Location: Thomas Dierckman Boys and Girls Club (Sierra Vista Clubhouse)

Job Type: Part-time, non-exempt

Salary: $19/hour

Under the supervision of the Site Director, the Youth Development Professional/Front Desk Assistant asissts with front desk supervision and monitoring as well as programming with youth. You will assist in the planning, implementation, evaluation, and delivery of programs at the Club as well. Responsible for closing duties as well as cleaning duties. Experience should cover a wide variety of youth development programs. The Youth Development Professional/Front Desk Assistant will develop meaningful relationships with youth in an after school and summer program setting. Youth at the Club are 5-17 years old.


Key Responsibilities

Phone & In-Person Communication - Welcoming families, answering calls, taking messages, and providing clear information.

Organization & Time Management - Managing check-in/check-out, visitor logs, and schedules.

Clerical Skills - Filing, data entry, sending emails, and handling forms or sign-in sheets.

Attention to Detail - Ensuring member attendance, visitor badges, and accurate records.

Computer Skills - Comfortable with Microsoft Office, email systems, and member management software (if applicable). Canva

Strong Customer Service Skills

Positive Attitude & Friendliness - Creating a welcoming environment for members, families, and visitors.

Active Listening - Understanding parent questions or concerns and responding appropriately.

Problem-Solving - Handling minor conflicts, scheduling issues, or directing inquiries to the right staff.

Patience & Professionalism - Staying calm under pressure, especially during busy pick-up times.

Safety Awareness - Monitoring who enters/exits the building; following child safety protocols.

Confidentiality - Protecting member and family information.

Conflict De-escalation - Redirecting concerns and escalating issues to leadership if needed.

Team Collaboration - Communicating with Site Directors, Program Staff, and parents consistently

Driving - Act as a back-up Van driver when needed

Other duties as assigned

Requirements

Must be at least 21 years of age


Hold and active drivers license

Clean driving record

Administrative/Office experience required

Bilingual Spanish Preferred

High School Diploma required

Some college preferred

Ability to multitask during busy time periods

At least one year experience working with youth

Ability to clean and sterilize workspaces

Excellent communication skills

Ability to engage with children and communicate with parents

Able to lift 20 pounds, kneeling, bending, standing and sitting for extensive periods.


Ability to pass a background check, drug test and TB test

Boys and Girls Club does not discriminate based on race, color, creed, religion, sex (including pregnancy), gender identity, sexual preference, national origin, age (40 or older), disability, veteran status or genetic information