Mid-Market Account Manager

To support a growing customer base, the full-time Mid-Market Account Manager will cultivate long-term relationships, manage contract renewals, and drive value realization for clients in a remote environment. Key responsibilities Ensure smooth post-sale handoff and establish success metrics to drive feature adoption Proactively manage the renewal pipeline and articulate ROI to mitigate churn risk Identify new use cases and services to expand the footprint of Flashpoint products within accounts Required qualifications Proven track record in Account Management or consultative sales within the B2B SaaS industry, preferably in cybersecurity Experience managing complex customer relationships and securing renewals in large enterprise accounts Strong negotiation skills for crafting multi-year renewal and expansion agreements Ability to communicate effectively with both technical and non-technical stakeholders Motivation to exceed retention and expansion targets while addressing customer challenges