Financial Services Assistant

Financial Hub Associate

At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships. Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going. The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide. As originators of this approach, we provide leadership by constantly advancing practice and by leading the conversation around mental health recovery. As a result, Fountain House has created a comprehensive Community System of Care. This includes Clubhouses in Manhattan, the Bronx, Hollywood, California and Care Management, Community Oriented Recovery and Empowerment Services (CORES) and a large housing program ranging from 24-hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy change, and driving solutions that empower our members.

The Financial Hub Associate provides backend and direct support to the members who utilize the Financial Hub. This role focuses on practical budgeting support, confidence-building, and helping members navigate financial systems in a safe, non-judgmental way. The Financial Hub Associate works alongside staff and external services while modelling hope, self-determination, and recovery. The role also bottom lines a few essential tasks that support our members in our social enterprise program: running payroll, giving out checks, and procuring insurance.

Part-time, up to 24 hours per week

$24.64

Key Responsibilities

• Provide support to members around budgeting, money management, and financial wellbeing
• Complete bi-monthly payroll through QuickBooks to ensure members working on social enterprises receive timely, correct payments
• Invoice customers in QuickBooks for hours worked by members in the social enterprises
• Pay quarterly sales taxes for Fountain House and Body
• Ensure that insurances for the social enterprises are active and all required documentation is completed
• Maintain professional boundaries while offering empathetic, person-centered support
• Responsible for guiding members through the process of setting up both pooled income and special needs trusts, and supporting them to access their benefits
• Support members to set-up and navigate ABLE accounts and advise them around the guidelines of the program
• Accompany members to appointments in the community, and support them to succeed at these appointments, including: opening bank accounts, benefits offices, and legal hearings
• Advocate for members with a variety of internal and external stakeholders
• Assist members to access their money, including banking, benefits, and other financial support
• Maintain accurate and timely records in line with organizational policies
• Participate in trainings, supervision, and team meetings to position oneself to be as impactful as possible in the larger strategy.

Who You Are

• You are an optimistic, curious, communitarian interested in supporting people with mental illness in building confidence, independence, and stability around money.
• You bring empathy, patience, and strong listening skills to your work and can connect with members in a respectful, non-judgmental, and strength-based way.
• You value collaboration, maintain appropriate professional boundaries, and believe in recovery, self-determination, and mutuality.
• You are organized, reliable, and comfortable working within structured systems while remaining flexible to member needs.

What You Bring

• Experience with QuickBooks or other payroll software
• Experience with purchasing and maintaining insurance for businesses
• High school diploma or equivalent required; additional education or training in peer support, financial literacy, or human services is a plus
• Experience supporting others in navigating benefits, banking systems, budgeting, or financial processes (formal or informal)
• Strong interpersonal and communication skills, with the ability to build trust and rapport with diverse individuals
• Comfort working with financial tools, paperwork, and basic technology (email, data entry, online portals)
• Ability to maintain confidentiality and follow organizational policies and procedures

Why Join Fountain House?

• Empower Marginalized Communities
• Elevate the voices of individuals with lived experience and drive real systemic change.
• Innovate Mental Health Advocacy
• Join a mission-driven team at the forefront of mental health reform.
• Professional Growth & Leadership Access mentorship, training, and career development opportunities in a rapidly evolving field.

Join Us & Make an Impact! Be part of a movement that is transforming mental health care through research, advocacy, and community.

Fountain House, Inc. is an Equal Opportunity Employer

Currently Fountain House, Inc. is not able to sponsor visas

Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. This job description is not to be construed as a contract for employment.