Service Manager
Ascension Property Services (APS)
Ascension Property Services (APS), based in Palo Alto, CA, is seeking a Service Manager to lead IT service delivery for our innovative software solutions. In this role, you will manage support teams, own SLAs, and drive incident, problem, and change management processes. You will implement ITSM best practices, optimize service desk tools, and use metrics to improve service quality and customer satisfaction. Partnering closely with engineering, product, and sales, you’ll help scale operations, support new releases, and foster a collaborative, learning-focused culture in a hybrid work environment.
Vacancy posted 3 days ago
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