Front Desk Staff

Job Description

Company Description Prime PT & Wellness is a rehabilitation and wellness clinic dedicated to helping individuals return to their optimal functional potential through movement-focused care. The team provides holistic, integrative treatment that considers the whole body, combining manual therapy, movement retraining, soft tissue techniques, and wellness coaching. Care is hands-on and tailored, emphasizing corrective movement, functional training, and motor control to prevent re-injury and support long-term resilience. The clinic prioritizes a patient-centered experience, listening closely, educating, and tracking outcomes through objective metrics such as mobility, strength, pain reduction, posture, and functional performance. Every plan is customized and continually refined based on each patient’s goals, progress, and feedback.

Role Description The Front Desk Staff role is a part-time or full time position depending on candidate, on-site position located at Prime PT & Wellness in Hobe Sound, FL. This role is responsible for greeting patients, managing check-in and check-out procedures, and creating a welcoming, organized front office environment. Daily tasks include answering phone calls, responding to inquiries, scheduling and confirming appointments, and coordinating patient flow between the front desk and clinical staff. The Front Desk Staff will handle patient intake forms, verify basic information and insurance eligibility, manage electronic records, process payments, and assist with insurance-related documentation as directed. This position also supports general administrative tasks, maintains a clean and professional reception area, and upholds the clinic’s patient-first standards in every interaction.

Qualifications

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• Candidates should possess strong Customer Service and Communication skills to support a patient-centered, welcoming environment.
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• Candidates should possess solid Phone Etiquette and Receptionist Duties skills for managing calls, appointments, and front desk workflows.
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• Candidates should possess basic Computer Literacy skills for working with scheduling software, electronic records, and payment systems.
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• Attention to detail, reliability, and the ability to manage multiple tasks in a busy clinical setting are important.
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• Prior experience in healthcare, physical therapy, or wellness front office roles is preferred.
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• High school diploma or equivalent is preferred; willingness to learn clinic processes and confidentiality standards is essential.
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