Customer Engagement Representative

Company Description Pine Environmental Services LLC is a leading provider of rental equipment for environmental monitoring, non‑destructive testing, visual inspection, safety, and personal protective equipment (PPE) across the U.S. and Canada. The company maintains one of the largest and most up‑to‑date inventories in North America, with equipment stored in multiple warehouses for fast delivery. All instruments are maintained under strict quality control standards and are cleaned, charged, calibrated, and tested before shipment. Pine focuses on providing flexible rental options, including short‑, medium‑ and long‑term rentals, as well as customized financial solutions for extended projects. The organization is committed to excellent technical and application support, ensuring that customers receive reliable, ready‑to‑use equipment when they need it. Benefits 3 Weeks of Paid Time Off (PTO) to start 401(k) with Company Match Medical, Dental, and Vision Insurance 8 Paid Company Holidays Additional voluntary benefits and professional development opportunities Primary Responsibilities Intake customer inquiries for equipment rental, order status, and general questions. Develop and issue quotes for our products and services. Follow up on quotes, record in Pine’s database the outcome. Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood. Assist in branch sales and marketing efforts through outgoing phone calls and emails. Communicate customer Order Confirmations and follow up upon delivery. Update Pine’s database with details and Call‑Off information. Assist in scheduling delivery and pick‑up of orders. Assist in locating equipment and shipping logistics. Help provide solutions when customers have issues. Enter repair orders when needed. Setup product replacement when needed. Maintain contract files and customer correspondence. Record & investigate customer inquiries. PO processing when necessary. Billing/Invoicing customers. Credit card processing when needed. Promote a positive Health and Safety attitude / workplace. Have a basic understanding of our equipment and how it’s used. Keep a clean, organized well‑maintained office. Other duties as assigned. Knowledge, Skills, Core Competencies Excellent Communication Skills—Written, Verbal, Interpersonal, and Phone. Ability to think analytically, with focus on problem troubleshooting. A flexible and strong team player that can work in a fast‑paced environment. Education / Experience High School Diploma/GED or Higher 2 years of Customer Service Experience, preferably in the environmental/safety or rental field This is a non‑safety‑sensitive position. Employee will be in an office environment. Employee will bend, walk, stand and may sit for long periods of time. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift up to 25 lbs assisted or unassisted. Pay Information Pay Type: Hourly Salary Range $20 - $23 USD #J-18808-Ljbffr