Call Center Representative (hybrid)

Kennedy Services

Call Center Representative (Hybrid)

Immediate start for Call Center Representatives to join our team! CSRs will be responsible for helping customers by providing product and service information and resolving technical issues. This is a full time position, Monday through Friday, with possible overtime available. The essential position is onsite in Hunt Valley and will transition to remote after completing a brief on-site training.

Responsibilities:

Receive and process inbound phone calls
Handle customer inquiries and complaints over the phone
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services

Requirements:

Previous experience in call centers, customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills

Kennedy Services

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Vacancy posted 2 days ago

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