Service Assistant

Service AssistantAt Cooper’s Hawk, our Service Assistants are the behind-the-scenes champions who keep the dining room running smoothly and help create memorable moments for every guest. From keeping the space ready for guests to supporting the team with seamless service, you will play a key role in bringing Uncompromising Hospitality to life.What You’ll GetIncredible Discounts: 50% Dining and Carryout, 40% Retail Wine, 20% Retail and Private Events, Monthly Complimentary Wine Tasting for TwoMedical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness ProgramCompany Matching 401(k) Retirement Savings PlanFlexible Spending Accounts- Health and Dependent CareHealth Savings AccountBasic Life and AD&D InsuranceVoluntary Short-Term DisabilityHighly Competitive Pay plus Team Member Incentives & RewardsPay Access before Pay DayFlexible SchedulesPaid Time OffAccess to Team Member Relief ProgramEmployee Assistance Program, providing mental health, legal and financial counseling.“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and servicesEmployee Referral Bonus ProgramWine and Culinary EducationCareer Growth Flight PlanTeam Member Rewards, Tenure Recognition and Referral BonusesHow You Will SucceedShow Up Ready: Come Prepared, stay sharp, and start strong.Start every shift with a positive attitude and prepare your station using company checklistsStay stocked on tableware dishes and supplies to keep the service flowingFollow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing.Own What You See: Take Responsibility, jump in, and do what needs to be done.Keep the dining room and work areas clean organized and guest readyRestock and reset tables quickly so guests are welcomed without delayStay in Sync: Communicate often, move with your team, and keep service flowing.Communicate with servers, food runners and managers to keep service running seamlesslyHelp with food running and carryout orders to support the team whenever neededMake It Personal: Be genuine, listen well, and tailor each experience.Greet guests with warmth and a friendly attitudeBe helpful in answering questions about food wine and our facilitiesAdd a Touch: Go beyond the expected to create memorable moments.Go the extra step to keep the dining experience comfortable welcoming and polishedJump in to help wherever needed so every shift feels like a team winWhat You Will BringAt least 18 years of ageEnergy and positivity with a love for hospitalityAbility to multitask in a fast-paced environmentComfortable lifting up to 40 pounds and standing for extended periodsOpen availability including weekends and holidaysA team mindset and willingness to communicate clearlyAbility to read, write and understand EnglishCooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.About UsCooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.