Operations Specialist

Operations Specialist

Join Our Growing Team!

Waste Connections is seeking a highly motivated, detail-oriented Operations Specialist to support our day-to-day operations and help drive continuous improvement across routing, productivity, customer service, and operational performance. This role is ideal for a self-directed professional who thrives in a fast-paced environment and enjoys solving problems, managing projects, and collaborating with multiple departments.

Pay: $22.00 per hour

What You'll Do

Operational Support

• Provide clerical and administrative support to Operations and Department Managers.

• Coordinate daily operational activities and maintain accurate reporting.

• Assist with troubleshooting and resolving safety, service, and operational issues.

• Monitor productivity and operational performance against company goals.

• Prepare reports, evaluations, and corrective action documentation as needed.

• Maintain and distribute operational information on a scheduled basis.

• Communicate with drivers, supervisors, dispatch, and management regarding operational needs.

• Assist with performance metric collection, analysis, and reporting.

• Participate in operational improvement initiatives and special projects.

• Support implementation of operational standards and best practices.

• Identify process improvement opportunities and recommend solutions.

• Coordinate with other Waste Connections locations and departments to support operational objectives.

Routing & Logistics Responsibilities

Route Optimization & Performance

• Evaluate and recommend improvements to routing processes and efficiencies.

• Review and manage missed pickups, carryovers, and issue logs.

• Ensure service address accuracy and proper route mapping.

• Audit routes using TRUX and third-party mapping platforms.

• Route new and changed customer services.

• Sequence and resequence routes for maximum efficiency.

• Balance route workloads and service days.

• Reduce dependence on temporary, holding, helper, and swap routes.

• Coordinate intraday movement of work between routes.

• Ensure route closures accurately capture operational KPIs including:

• Stops

• Lifts

• Yards

• Miles

• Fuel Usage

• Disposal Loads

• Driver & Helper Hours

Data Management

• Collect and maintain routing data, customer information, and geocoding records.

• Work with parcel data, service locations, and USPS address validation tools.

• Ensure customer information is accurately maintained within company systems.

Project Management

Operational Projects

• Export and analyze route, customer, and productivity data.

• Support pre-project planning and operational analysis.

• Assist with route redesign and implementation projects.

• Prepare customer service schedules and routing files for system imports.

• Support operational change initiatives and service optimization efforts.

• Work with District Management to implement routing standards and operational improvements.

• Assist with project management activities from planning through completion.

Change Management

Process & System Improvements

• Prepare route change files for implementation.

• Support customer communication and notification plans.

• Coordinate mapping updates and route modifications.

• Prepare files and supporting documentation for:

• Route Changes

• Mapping Updates

• Invoice Messages

• Service Schedule Adjustments

What We're Looking For

Preferred Qualifications

• Strong analytical and problem-solving skills.

• Excellent organizational and communication abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Experience working with routing, logistics, transportation, dispatch, or operations systems preferred.

• Proficiency in Microsoft Excel and data analysis.

• Experience with TRUX or similar routing software is a plus.

• Project management experience preferred.

• Strong attention to detail and commitment to accuracy.

• Ability to work independently while collaborating effectively with cross-functional teams.

Why Waste Connections?

At Waste Connections, we believe our people are our greatest asset. We offer a strong culture built on safety, integrity, servant leadership, and continuous improvement. If you're looking for a career where you can make a meaningful impact while growing professionally, we'd love to hear from you.

Apply today and become part of a team that is committed to operational excellence and customer service.