Assistant General Manager - Hayes

Assistant General Manager - Hayes

Join the team that scoops magic.

In this role, you'll partner closely with your general manager to support daily operations, build and develop strong teams, and create exceptional experiences for both employees and guests. You'll help drive operational excellence, foster an engaging and inclusive shop culture, and contribute to making each shop a true neighborhood destination. Combining hands-on leadership with operational execution, you'll play a key role in bringing the Salt & Straw experience to life every day.

What assistant general managers do

Assistant store managers support the overall success of the shop by leading people, operations, and guest experience.

• Partner with the GM to achieve operational, cultural, and financial goals
• Lead shifts, ensuring smooth operations and exceptional guest experiences
• Plan and execute daily shift schedules, task assignments, and team safety
• Coach, mentor, and provide feedback to team members, shift coordinators, and scoopers
• Support recruiting, hiring, onboarding, training, and retention of a high-performing team
• Manage cash transactions, inventory, and ensure product quality and food safety
• Assist with payroll, supplies, shop communications, and daily documentation
• Monitor labor and sales performance and support monthly P&L insights
• Partner on maintenance needs and vendor communications
• Deliver memorable hospitality, share flavor stories, and resolve guest concerns
• Step into team roles as needed and participate in community events

Why you'll love it here:

We offer competitive pay, thoughtful benefits, and a people-first culture that invests in your growth.

Performance bonus plan tied to your impact and shop success

Financial flexibility: optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months

Medical, dental & vision insurance options starting your first month

Paid time off: start with 2 weeks PTO, grows from there

Paid holidays: 12 paid holidays/year

Paid sick time: stay home, stay well, get paid

Two days off in a row (a rarity in retail!)

Mental health support: on-demand access 24/7/365 for you and your family

Educational support: up to $1,800/year to support your learning goals

Team discount: 30% off all the magic

First dibs on flavors before the public

Pet insurance (because pets = family)

Flexible spending accounts, accident & critical illness insurance, and more

You're a great fit if you:

• Have a high school diploma/GED
• Bring 2+ years of food service, fast-casual dining, or hospitality experience
• Have 18+ months of progressive leadership experience
• Have led teams of 10+ team members in a high-volume environment
• Know how to coach, develop, and support people with clarity and care
• Are excited to grow into greater leadership responsibility
• Are 18+ and available to work evenings, weekends, and holidays

Qualifications

Wage transparency

We are actively embracing pay transparency by disclosing the hiring wage for this role as $28.22-$30.11, highlighting its full earning potential within the broader range of $28.22-$34.50.

Food allergy warning

This position requires working in an environment where common food allergens, such as peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood, are present. If you have severe allergies, please take this into consideration when applying. Reasonable accommodations are available to support individuals with disabilities.

Equal employment opportunity (EEO) statement

Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected status. We are committed to providing equal employment opportunities for all. If you are a U.S. applicant with a disability and need assistance or a reasonable accommodation to apply, please contact our talent team at View email address on click.appcast.io.

Work authorization and E-Verify

We participate in E-Verify to confirm work authorization but do not use this process to pre-screen applicants. Qualified candidates with criminal histories are also considered in accordance with applicable laws.

Our values

Create the unbelievable

Show up generously

Act with thoughtful curiosity

Share human kindness

Make it count

These values are the sprinkles on top, guiding us to create happiness through moments of wonder in every scoop, smile, and shared moment. They form the foundation of our brand and shape the culture of our workplace.

Join us as we reimagine the ice cream experience, crafting joy and wonder, one scoop at a time.