WORKPLACE AMBASSADOR

Workplace Ambassador

The Workplace Ambassador's primary responsibility will be providing support to employees who work in a flexible (shared) desk environment. This role will ensure employees have a safe, comfortable, and functional workspace. Ambassadors will be responsible for the daily oversight of the appearance and maintenance of the floor space, achieved through face-to-face engagement, proactive communication, effective time management, and exceptional customer service. Ambassadors ensure that a seamless, consistent level of service is provided at every user touchpoint from the employees' arrival on site to their end of day departure. The Ambassador will consistently deliver a high level of customer service in a fast-paced environment and requires the ability to stay calm and focused when working with other teams to resolve issues.

Key Responsibilities:

• Work as a business partner with your Workplace Leads, Site Leaders/Coordinators and teammates, assisting in all areas of office services/operations and ensuring tasks are accomplished in a timely manner
• Greeting arriving employees and assisting with directions, escorts and helpful resources.
• Be a known helpful resource to employees.
• Help promote engagement and facilitate a sense of community. Collaborate with Site Leader to facilitate engagement activities bringing the employee base together.
• Support additional functions including fire/life & safety and badge access.
• Monitors events and office activities to ensure satisfaction of guests and resolution of problems that arise Regularly walk the site throughout the day while being available to support employees.
• Monitor meeting spaces and report any inconsistency and coordinate AV maintenance if necessary.
• Provides assistance to new hires or relocators to help them navigate and become familiar with their new workspace.
• Ensure all issues are logged and reported through the appropriate system; take ownership for effective follow-up and resolution to the issue.
• Solicit feedback on the flex seating experience and communicate to the appropriate team.
• Monitor & analyze data for issue trends. Work with Facilities Management and the tech teams to look for effective resolutions to prevent further occurrences of the same issue.
• Build positive and productive relationships that cultivate a high level of trust in the Ambassadors ability to get issues resolved quickly across all levels of stakeholders.
• Support all customer inquiries and issues with a tactful and confidential approach.
• Assists new hires with campus tours and orientation of building and resources.
• Work collaboratively in a positive and productive 'one-goal' approach across departments and building vendor teams to support issues to be resolved in a timely manner.
• Visibly engage with employees to be a known presence in the workplace, recognized for having a 'can-do' helpful and approachable attitude.
• Provide information regarding the community including directions, attractions, shopping, dining, and nightlife.

Minimum qualifications:

• Flexible and positive attitude and enjoys being part of a team.
• Inquisitive mind-set that takes pleasure in investigating issues to get them resolved quickly.
• Ability to establish positive and productive relationships with colleagues, building vendors, and the firms' employees.
• Passionate about great customer service and ensuring employees have a positive experience in the office.
• Confident to make reasonable suggestions where improvements may be achieved.
• Able to remain constructive and calm in high-pressured situations.
• Comfortable proactively starting conversations

Associates at Flik Hospitality are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.