Customer Service Representative

Job Description

Job Description

Help People Navigate Their Benefits with Confidence

Are you someone who enjoys helping people, solving problems, and getting the details right? We’re looking for a Customer Service Representative who will serve as a trusted resource to plan participants while also ensuring the accurate and timely processing of Flexible Spending Account (FSA) and Health Reimbursement Arrangement (HRA) benefit plan claims.

In this role, you’ll have the opportunity to make a real difference in the participant’s experience from answering questions and providing knowledgeable, personalized service over the phone to carefully reviewing and entering claims in accordance with plan provisions and established procedures.

What You’ll Do

• Provide exceptional, professional phone support to plan participants, answering questions and helping them navigate their benefit plans.
• Educate participants on FSAs and HRAs, including eligibility, reimbursement processes, and required documentation.
• Accurately screen, review, and enter claims , ensuring documentation and claim information meet plan requirements.
• Research and resolve participant questions and claim issues with accuracy, efficiency, and sound judgment.
• Follow established procedures and regulatory requirements to ensure claims are processed consistently and accurately.
• Maintain detailed and accurate records while protecting confidential participant information.
• Collaborate with team members to resolve issues and deliver a seamless participant experience.

What We’re Looking For

• A customer-focused professional who genuinely enjoys helping people and finding solutions .
• Strong verbal and written communication skills, with the ability to explain benefit information clearly and confidently.
• Exceptional attention to detail and a high level of accuracy when reviewing and entering information.
• Strong organizational and time-management skills, with the ability to manage multiple priorities.
• Sound judgment and the ability to apply established guidelines and procedures.
• Previous experience in customer service, healthcare, employee benefits, claims processing, or a related field is a plus.

Company Overview
Diversified Benefit Services, Inc. (DBS) is a leading third-party administrator specializing in flexible benefit plan solutions such as FSAs, HRAs, HSAs, ICHRAs, and COBRA. With nearly 40 years of industry experience, we are dedicated to delivering exceptional service and innovative benefits management. We prioritize building a motivated, team-oriented and positive workforce in a supportive and rewarding environment.

Job Type:
Full-time

Schedule:

• Monday to Friday
• Flexible start time (8:00 or 8:30 a.m.)
• Onsite fulltime for six months / transitions to hybrid (1 day remote/4 in office thereafter)

Compensation:

• Competitive salary
• Annual performance bonus opportunities

Benefits:

• Health, dental, and vision insurance
• Disability insurance – company paid
• Life Insurance – company paid
• FSA, HSA, and HRA benefits with employer funding (of course!)
• 401(k) with employer match
• Paid time off and holidays
• Employee Referral bonus program
• Paid training program and professional development
• Opportunities for advancement within a growing organization

Location:

• Hartland, WI

If you’re looking for a role where your attention to detail and commitment to exceptional service directly impacts the experience of the people you serve, we’d love to hear from you. Easy apply at

If this role sounds like a fit, we'd love to hear from you. Apply now.

Diversified Benefit Services Terms and Conditions:

1. Diversified Benefits Services uses SMS in efforts to contact candidates in a timely manner in order to request more information or keep candidate informed regarding the status of their application.

2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at View email address on ziprecruiter.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive occasionally. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy below.

Privacy Policy: We collect your mobile number and related opt-in data for the delivery of SMS messages. Your mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

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