Genesys CTI/IVR Production Support Analyst
Tata Consultancy Services
Tata Consultancy Services in Plano, TX seeks a Production Support Analyst to maintain and enhance our Genesys CTI call routing and IVR platforms in a high-availability environment. You will handle real-time incident resolution, live triage calls, and cross-team collaboration to ensure seamless customer interactions. The role requires 2–3 years of contact center tech support, strong CTI/IVR knowledge, and solid troubleshooting, networking, and communication skills. #J-18808-Ljbffr Tata Consultancy Services
Vacancy posted 3 days ago
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