Assistant Cafe Manager - Eastlake

Assistant Caf Manager

The Assistant Caf Manager supports caf operations and Grand Central Bakery's mission to serve our customers delicious, authentic food made from high quality local and sustainable ingredients. The Assistant Caf Manager is a leader in the caf, supporting caf operations through training, coaching, and efficiently running the day as a reliable Person-in-Charge (PIC). The Assistant Caf Manager is adaptable; recognizes that change is necessary and has the ability to "roll with it." The Assistant Caf Manager supports the Caf Manager by inspiring and motivating caf team members to provide exceptional products and outstanding customer service.

Compensation: $25.51/hour (non-exempt, eligible for overtime). Tips average $9.00 - $11.00 per hour.

Supervision: This position reports to the Caf Manager.

Specific requirements: Weekend availability.

Schedule Requirements: Must be able to work at least five (5) shifts per week, a variety of shifts including opening, mid, and closing shifts. Ability to work weekends and around holidays required. The Assistant Caf Manager may be required to work extra days or at other caf locations to meet business needs.

This position is represented by United Food and Commercial Workers union (UFCW 3000) and is subject to terms of the Grand Central Bakery and UFCW 3000 collective bargaining agreement.

Essential job responsibilities:

• Leads teams in delivering excellent customer service - following and promoting the 3 steps to great service at all times.
• Serves as a visible and reliable leader with a positive presence and can effectively motivate the team to do their best work. Works in a way that can improve the cafe environment- takes initiative, contributes ideas, is solutions oriented.
• Is able and willing to assume the role and responsibilities of the Caf Manager during the Caf Manager's absence.
• Supports the Caf Manager with performance management by coaching in the moment and timely communication of coaching notes and training assessments with Cafe Manager. Adjusts personal communication style to effectively deliver coaching in a constructive manner and consistent with GCB expectations.
• Responsible for troubleshooting in all areas of caf operations. Has a solid understanding of our organizational structure and who/what/where to go for problem solving.
• Communicates effectively and often with the caf team to disseminate relevant information, as well as filter feedback and questions up to the Caf Manager.
• Assists in the hiring process for new Caf Team Members. Responsible for new hire and ongoing training on menu and ingredients, customer service, systems (POS, online ordering) and daily caf operations. Utilizes checklists and training documents to become competent and proficient with the cafe systems. Adjusts personal training style to individuals in order deliver effective training.
• Follows and holds others accountable to safety best practices. Works to maintain a high level of food safety compliance.
• Is knowledgeable about menu items and regularly shares that knowledge with customers and team members. Ensures high quality food and maintains GCB standards by sending feedback and communication regularly to Product teams and quality checking items served to customers in the caf.
• Is proficient in the Point-of-Sale (POS) system, adheres to proper cash handling procedures and standards with a high level of accuracy, and is able to troubleshoot common POS issues.
• Is proficient in caf administrative functions including PARS, ordering, invoices, and inventory management.
• Understands and is able to meet caf cost goals.
• Is able to manage daily scheduling, shift coverage, and complete payroll when the Caf Manager is unavailable. Is able to make and serve all caf products in a timely manner, including during busy times, while ensuring they meet GCB specifications.
• Consistently demonstrates a "pitches in" mentality and can be seen volunteering for duties and helping others. Stays thoughtfully busy at all times, regardless of customer flow.
• Maintains a clean cafe environment including bussing, washing dishes, and executing all necessary caf cleaning tasks.
• Knows and acts in accordance with the mission, vision, and values of Grand Central Bakery in all parts of their job. Above all, sets the best example of behavior, work ethic, work quality, and safe work procedures.
• Works collaboratively with a team. As an active participant in setting company culture, disrupts behavior that is harassing, discriminatory, or otherwise harmful to a culture of diversity, equity, and inclusion by correcting and redirecting behavior in the moment.
• Follows all safety requirements, safety training, and instructions. Notifies manager of any potential hazards in the workplace, enters maintenance and safety tickets into FMX, and promptly reports all injuries, big or small, that are sustained while at work.

Knowledge, skills, and abilities:

• Must be at least 18 years old
• Ability to read, write, and speak English
• Valid Food Handler's Card at all times and follows health department guidelines at all times
• Must be able demonstrate regular attendance by coming to work on scheduled working days and being on time
• Basic math skills
• Two (2) or more years' experience working in a caf, restaurant, or coffee shop required. Leadership experience preferred.
• Ability to provide outstanding customer service at all times.
• Ability to work in a team environment with frequent interruptions, background noise, and changing tasks required.

Tools and equipment used:

• Serrated knife
• Espresso machine
• Point of Sale (POS)
• Soup Warmer
• Oven
• Bread slicer
• Dishwasher
• Sandwich grill

Other requirements and work environment:

S : Seldom (1-10%) O : Occasional (10-30%) F : Frequent (30%-70%) C : Constant (Over 70%) N/A : Not Applicable

Requirement - Frequency - Requirement - Frequency

Pulling/Pushing - O 50 lbs. - Climbing stairs or ladder - S

Lifting/carrying - O 30 lbs. - Operating a Motor Vehicle - N/A

Reaching/working above shoulder - O - Handling/grasping - C

Walking - F - Repetitive hand/arm motions - C

Standing - F - Fine finger manipulation - C

Sitting - S - Seeing - C

Crouching/kneeling - S - Hearing - C

Crawling - S - Talking - C

Bending/twisting at waist - O - Social interactions - C

Noise - C - Interruptions - C

Other: This position works in a facility that produces food and constantly exposed to wheat flour dust and other grain dusts (rye, corn, oat). Busy cafe environment with frequent interruptions, background noise, and changes throughout the workday.

It is understood that this does not constitute an exhaustive list of the duties and responsibilities of this position but is offered as a general guideline of minimum essential expectations involved in this position.

Grand Central Bakery ignited a bread revolution in 1989 by introducing rustic artisan loaves to Northwest tables. Values are at the heart of our company and sustainability touches everything we do - from where we buy ingredients to how we care for our employees and invest in our communities. A Certified B Corporation, Grand Central Bakery is part of a global movement of organizations using business as a force for good.