Customer Service Representative

Job Description

Job Description

Who We Are

At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.

We believe:

• Service should feel human, not transactional
• Customers should feel heard, cared for, and taken seriously
• The first interaction matters just as much as the work itself
• And a career here can be something you’re proud of—not just something you do

We’ve built a company where people grow, customers trust us, and the bar is set high.

⚠️  Let’s Be Clear (Read This First)

This is not for everyone.

This is not just answering phones.
This is not a low-energy, go-through-the-motions role.

This is a high-performance customer experience role where:

• Empathy matters
• Urgency matters
• Communication matters

You are the first impression of Seaside Plumbing.

If you don’t genuinely care about people, struggle to stay organized under pressure, or can’t bring energy to every interaction—this is not the place for you.

We are where the best come to become elite.

  What You’ll Do

As a Customer Service Representative at Seaside, you will:

• Answer incoming calls and assist customers with scheduling and service needs
• Create a warm, professional, and reassuring experience for every caller
• Handle inbound and outbound communication via phone, email, and chat
• Follow up with customers to ensure needs are met and expectations are clear
• Navigate multiple systems to input and manage customer information
• Turn frustrated or uncertain customers into confident, loyal ones
• Work closely with dispatch and field teams to ensure smooth operations
• Maintain speed, accuracy, and attention to detail in a fast-paced environment

  What Success Looks Like Here

• Customers feel heard, cared for, and confident after speaking with you
• You respond quickly and follow through—every time
• You handle a high volume of calls without sacrificing quality
• You bring energy, empathy, and professionalism to every interaction
• You solve problems—not just route them
• You take ownership of your role and your results

  What Makes This Role Different

This is not just a call center job.

We invest heavily in:

• Customer communication and experience training
• Personal and professional development
• Creating a team that actually supports each other

You won’t just answer calls here—
You’ll represent the brand and create meaningful experiences for customers.

  Compensation & Benefits

We believe great people deserve to be taken care of.

• Competitive pay: $19–$22/hour (based on experience and performance)
• 100% paid health, dental, and vision (for you AND your family)
• $15,000 company-paid life insurance (with upgrade options)
• 401(k) with 4% match
• Performance-based bonuses
• Profit sharing
• Paid vacation, sick time, and holidays
• Ongoing paid training

Very few companies offer what we offer. We mean that.

  Who This Is For

This role is a great fit if you:

• Genuinely enjoy helping people
• Are a strong communicator with a positive attitude
• Thrive in a fast-paced, multitasking environment
• Are organized and detail-oriented
• Take pride in doing things the right way
• Follow through and take ownership

  Who This Is NOT For

This is NOT a fit if you:

• Dislike talking to people or handling customer concerns
• Struggle with urgency or time management
• Get overwhelmed easily in fast-paced environments
• Avoid accountability or follow-through
• Prefer low expectations and minimal structure

  Performance Expectations

• Handle a high volume of calls (100+ per day)
• Maintain fast response times (speed to lead under 15 minutes)
• Ensure no missed leads or follow-ups
• Deliver consistent, high-quality customer interactions

  Requirements

• High school diploma or GED
• 1+ years of customer service experience (call center experience a plus)
• Strong written and verbal communication skills
• Ability to navigate multiple systems efficiently
• Strong data entry and typing skills
• Strong problem-solving and follow-up skills
• Basic computer skills (Microsoft Office/Google Drive)
• Ability to assess situations quickly and act accordingly

⏰  Schedule

• Our call center operates between 8:00 AM – 8:00 PM, so flexibility is important. This role includes rotating Saturday shifts and occasional adjusted schedules to help support the team and customer demand.

  Location

• This is an in-person position operating out of Bishopville, Maryland
• We serve homeowners across the Eastern Shore of Maryland and Delaware.

Our Values

These values aren't just words on a wall—they guide our decisions, shape our culture, and set the standard for how we work together.

• Ownership — Take initiative. Own the outcome. Leave it better than you found it.
• Empathy — Lead with humanity, care and understanding.
• Courage — Embrace discomfort. Do the hard things. Growth follows.
• Gratitude — There is always something to be grateful for. Find it. Share it.
• Authenticity — Be your weird self and respect that in others. You shine brighter that way.

  Final Word

There are easier customer service jobs out there.

But if you’re looking for:

• Growth
• Opportunity
• A team that actually cares
• And a role where you make a real impact on people’s day

This is where you raise your standard—and help others feel taken care of.

  Apply Now

If you’re ready to be the voice that sets the tone for an incredible customer experience, we’d love to meet you.

Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.