Service Advisor

Service Advisor Opportunity at Blue Compass RVStart your journey with Blue Compass RV as we are looking for a Service Advisor to join our team!The Role: The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians ensuring clear communication, accurate service recommendations, and efficient workflow.We are looking for a sales-minded professional who can confidently guide customers through their service needs, identify additional opportunities, and handle challenging situations with professionalism and care.This is a salary + commission-based role, offering strong earning potential for individuals who thrive in a performance-driven environment. $85k-$100kOur Benefits Include:Medical, dental, vision, disability, FSA’s, and life insurancePaid Time Off and paid holidays401KPet Insurance5-day work weekEmployee Assistance Program (EAP)Legal Coverage and Identity Theft ProtectionReferral ProgramOngoing Training and Development ProgramsStructured Career Path with advancement opportunitiesWhat You’ll Do:Serve as the primary point of contact for customers from service check-in through completionBuild relationships with customers and identify service needs with a sales-driven approachProvide accurate estimates for repairs and installations prior to schedulingCommunicate clearly with technicians to ensure accurate diagnostics and timely completionKeep customers informed of repair progress and manage expectationsAddress customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approachIdentify upsell opportunities to maximize service revenueMaintain accurate documentation, work orders, and communication recordsManage multiple tasks in a fast-paced service environmentWhat We Are Looking For:Strong sales mentality with the ability to recommend and close additional servicesExcellent communication skills both verbal and writtenProven ability to navigate customer concerns and service recovery situations with confidence and professionalismAbility to multitask and stay organized in a fast-paced environmentStrong attention to detail and follow-up skillsSolid computer skills and ability to navigate service systemsTeam-oriented mindset with the ability to work closely with technicians and leadershipWhat You Can Bring To The Table:Minimum of 1 year of service advisor, automotive, or related experience preferredPrevious RV or camping lifestyle experience is a plusAutomotive or service industry background preferredStrong customer service and problem-solving skillsAbility to work daily on a computer and perform internet searches as neededValid driver’s license requiredWhat We Have To Offer:Blue Compass RV, based out of Fort Lauderdale, is the fastest-growing RV company with over 100+ dealerships nationwide. We staff each dealership with the best people in the business and are known for the great care we take with both our customers and associates. You are not just an employee — you are family. We invest in our team through training, development, and clear career growth opportunities.Blue Compass RV is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver’s license and have a good driving record.