Marketing CSR Coordinator

Job Description

Job Description

Marketing CSR Coordinator

Fulltime

About the Role

We’re seeking a detail-oriented, tech-savvy team member to join our Marketing department as a Marketing Systems Administrator. This entry-level position is a great fit for someone who enjoys working with technology, keeping processes organized, and making sure the systems behind the scenes run smoothly.

In this role, you’ll help manage our dashboards and workflows, support communication tools like Zoom Phone, Zoho CRM, our e-commerce order portal, and Hiver, and ensure our sales and marketing teams can work efficiently. You’ll also be responsible for monitoring key metrics, following up with sales team members when needed, and helping us continuously improve our strategies and processes.

Key Responsibilities

• Monitor and maintain call response and email dashboards, ensuring timely follow-ups from sales reps to our customers.

• Support daily operations of Zoom Phone, HIver and Zoho CRM for the marketing and sales teams.

• Oversee the collection, analysis, and reporting of key performance metrics related to the inside sales team.

• Proactively follow up with sales reps and escalate issues to management when necessary.

• Document workflows and suggest improvements to existing processes.

• Work independently in a fully remote environment, staying organized and focused.

• Keep an eye on new tools and technologies that can improve communication and efficiency.

What We’re Looking For

• Comfortable learning new systems and tools quickly.

• Highly organized, detail-oriented, and reliable.

• Strong communication skills and persistence in following up with others.

• Able to work independently and manage priorities in a remote setting.

• Previous experience with Zoom Phone, Zoho, or Hiver is a plus, but not required.

• Confident in holding team members accountable while maintaining positive working relationships.

• Availability during standard business hours (8:00 AM – 5:00 PM Eastern).

• Experience working with Ai is a bonus

We are Colonial Electric Supply, the #1 supplier of commercial electrical and lighting components in the tri-state area. That means we keep the lights on, the electricity flowing, and the factories bright and humming.

Our Team - At 500 strong and growing, our team is the fastest and smartest in the lighting and electrical supply business, with the most contracts because we love to win! If you’ve read this far, we’re betting you like to win too.

A Delightfully Simple Work Culture - You’ll enjoy Colonial Electric because our workspaces and people form a family culture—very different from the corporate world. We are always looking to promote from within and due to our dedicated training team, many have been promoted within the first year!

Work-Life Balance: We are privately-owned and led by men and women of strong character. That means we value the health and happiness of the people who work with us. We’ve made work-life balance a point of pride for 90 years. Back in 1925, we called it “respect.” Everyone who joins Colonial Electric is a respected member of our team.

Check Out our Benefits

Medical Insurance - Choose between a traditional PPO and flexible health plan with a tax-free health savings account

• Comprehensive and affordable coverage

• Preventative care covered at 100%

• Access to the Blue Cross Blue Shield national network

Dental Benefits - Affordable coverage with annual exams, cleanings and xrays covered at 100% and rollover benefits.

Vision Benefits - Get yearly eye examinations and buy new lenses, frames, and contacts. Or skip the glasses and enjoy special discounts on LASIK procedures! You’ll have access to 70,000 provider locations across the U.S., including well-known retailers like Walmart and America’s Best Glasses.

401(k) for Comfortable Retirement - Colonial Electric matches 25% of your contributions up to 6% of your annual earnings..

Life Insurance & AD&D Insurance At Zero Cost - Colonial Electric offers all full-time employees life and accidental death and dismemberment insurance (AD&D) at zero cost to you.

Paid Time Off - Including vacation, personal time, paid holidays and more.

Colonial Paid Parental Leave - CPPL offers parents company paid time off to care for the birth or adoption of a child.

Colonial offers many additional benefits for employees and their families! Feel free to inquire about our complete benefits guide during the interview process.