OPERATIONS MANAGER

Operations ManagerWe are pleased to announce a wonderful opportunity for an Operations Manager.What will you be doing most days?Coach and support hotel team to effectively manage wages and controllable expenses. Strives to maintain profit margins without compromising guest or team member satisfactionManage costs within the hotel, including supplies, utilities, food and beverage and labor expenses to within budgeted parameters, combining with sales/revenue acumen to deliver an efficient and profitable operationEnsure service, technical skills and other training occurs throughout the property to support successful daily operationsEnsure the cleanliness and functionality of the rooms and entire building of the hotel.Effectively run and oversee the housekeeping department ensuring that it is run and operating effectively on a daily basisReview financial reports and statements to understand property's performance versus budget and expenses. Works to determine areas of concern and develops strategies to improve performanceEstablish and maintains open, collaborative relationships with direct reports and entire team. Ensures direct reports do the same for their teamEstablish a presence with team members on property and actively solicits team member feedback. Utilizes an "open door" policy and reviews team member engagement results to identify and address team member problems or concerns. Ensures team members are treated fairly and equitablyHire team members who demonstrate strong functional expertise, creativity and leadership to meet the business needs of the operationFoster team member commitment to providing exceptional service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and team membersDemonstrate and communicates drivers of guest satisfaction; ensures core elements of service strategy are in place to produce the desired resultsServe as a guest advocate for the property. Pulls together resources to resolve guest and operational issues and impact resultsIs highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfactionObserve service behaviors of team members and provides feedback to individuals and/or supervisorsReview comment cards, guest survey results and other data to identify areas of improvementAnalyze service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction resultsEnsure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectationsMake decisions and oversee team performance, removes obstacles to success and ensures adequate resources are available to achieve business resultsInspire and motivate teams to achieve operational excellenceEnsure policies are administered fairly and consistently and that team member performance is evaluated and recognized where appropriateEnsure property meets franchise standardsEnsure property is a safe and secure facility for guests and team membersCommunicate and ensure execution of hotel emergency proceduresWhat are the requirements for this position?You have 3+ years of previous hotel management experience preferredFood and Beverage experience preferredYou have previous hotel leadership experience with proven success in leading teamsYou have the ability to coach, train, praise, and discipline employees effectively and consistentlyYou have at least a high school diploma, with a college degree preferredYou have extensive financial knowledge and strong business acumenYou have a valid driver's license from the appropriate stateYou have a drive for results demonstrated through successful performance in prior leadership positionsYou have an action orientation to work efficiently and effectively toward operational objectivesYou have strong time management skills to meet commitments across multiple departments and rolesYou have a customer focus to consistently deliver optimal employee and customer satisfaction for the hotelPhysical Requirements for this PositionYou must be able to walk and stand for extended periods of time as the job dictates.Travel RequirementsThis position does not require travel.This property is managed by OTO Development.About OTO DevelopmentOTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.Position: Operations ManagerDepartment: OperationsExemptPosition Reports to: Assistant General ManagerRevised 5/8/26